Customer Service & Sales Coordinator
Confidential
AED 2,000 - 3,999 per month
Full Time
0-1 Years
Female
High-School / Secondary
Posted 7 days ago
Job Details
Customer Service & Lead Qualification Executive
Company: Confidential
Location: Dubai, UAE
Job Type: Full-Time
About the Company
We are an established Dubai-based company specializing in window films and automotive protection services since 2012.
Our services include:
- Residential and commercial window films
- Safety and security films
- Automotive window tinting
- Paint Protection Film (PPF)
- Car wrapping
- Ceramic coating
- Car detailing
We are seeking an energetic, confident, and articulate professional to serve as the first point of contact for our customers.
The Role
The successful candidate will manage incoming customer enquiries via telephone, whatsApp, facebook, instagram and/or other social media/communication channels.
The primary responsibility of this role is to understand customer requirements, gather accurate information, qualify enquiries, and direct them to the appropriate sales or operations team member.
This position plays a key role in creating a professional and positive first impression of the company.
Key Responsibilities
- Answer incoming calls promptly and professionally
- Respond to leads/enquiries received through whatsApp and social media.
- Identify and understand the services required by each customer.
- Ask relevant questions to qualify enquiries effectively.
- Collect accurate customer and project information document it using MS office(excel or word)
- Forward qualified leads to the appropriate staff.
- Follow up on enquiries as required
- Maintain accurate records of customer enquiries and leads
- Communicate with customers in a friendly, professional, and confident manner
- Develop a strong understanding of the company’s products and services
What We Are Looking For
- Excellent spoken and written English
- Confidence and professionalism when communicating with customers
- Energetic, friendly, and positive attitude
- Strong communication and active listening skills
- Ability to manage telephone calls, enquiries/leads messages, from different channels (social media, email, watsaap)
- Strong organizational skills and the ability to manage multiple enquiries simultaneously.
- Willingness to learn about the company’s products and services.
- Basic knowledge of sales or customer service principles is preferred.
- Previous experience in customer service, telesales, reception, or lead generation is advantageous and will be considered.
What We Offer
- Competitive salary based on experience
- Comprehensive training on our products and services
- Supportive and professional team environment
- Opportunity to develop expertise in sales and customer relationship management
- Career progression opportunities in sales, client relations, or business development
Company: Confidential
Location: Dubai, UAE
Job Type: Full-Time
About the Company
We are an established Dubai-based company specializing in window films and automotive protection services since 2012.
Our services include:
- Residential and commercial window films
- Safety and security films
- Automotive window tinting
- Paint Protection Film (PPF)
- Car wrapping
- Ceramic coating
- Car detailing
We are seeking an energetic, confident, and articulate professional to serve as the first point of contact for our customers.
The Role
The successful candidate will manage incoming customer enquiries via telephone, whatsApp, facebook, instagram and/or other social media/communication channels.
The primary responsibility of this role is to understand customer requirements, gather accurate information, qualify enquiries, and direct them to the appropriate sales or operations team member.
This position plays a key role in creating a professional and positive first impression of the company.
Key Responsibilities
- Answer incoming calls promptly and professionally
- Respond to leads/enquiries received through whatsApp and social media.
- Identify and understand the services required by each customer.
- Ask relevant questions to qualify enquiries effectively.
- Collect accurate customer and project information document it using MS office(excel or word)
- Forward qualified leads to the appropriate staff.
- Follow up on enquiries as required
- Maintain accurate records of customer enquiries and leads
- Communicate with customers in a friendly, professional, and confident manner
- Develop a strong understanding of the company’s products and services
What We Are Looking For
- Excellent spoken and written English
- Confidence and professionalism when communicating with customers
- Energetic, friendly, and positive attitude
- Strong communication and active listening skills
- Ability to manage telephone calls, enquiries/leads messages, from different channels (social media, email, watsaap)
- Strong organizational skills and the ability to manage multiple enquiries simultaneously.
- Willingness to learn about the company’s products and services.
- Basic knowledge of sales or customer service principles is preferred.
- Previous experience in customer service, telesales, reception, or lead generation is advantageous and will be considered.
What We Offer
- Competitive salary based on experience
- Comprehensive training on our products and services
- Supportive and professional team environment
- Opportunity to develop expertise in sales and customer relationship management
- Career progression opportunities in sales, client relations, or business development
Languages
Any
Nationality
Filipino
Company Size
11-50
Benefits
Company Visa
As per UAE law
Skill
Communication skills
Organizing skills
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
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- Marine Captain / Crew
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- Jobs Wanted
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- Mobile Phones & Tablets
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