Technical Support Executive
Confidential
Posted 10 hours ago
Job Details
We are looking for a Technical Support Specialist to provide online technical support to clients and assist them with software-related issues. The ideal candidate should have hands-on experience working with different software applications, strong problem-solving skills, excellent knowledge of Microsoft Excel, and strong communication skills.
Responsibilities:
1. Provide online technical support to clients through chat, email, and other communication channels.
2. Troubleshoot and resolve software and technical issues in a timely manner.
3. Assist clients with software setup, usage, and basic troubleshooting.
4. Work with different software platforms and quickly learn new systems.
5. Prepare, maintain, and organize reports using Microsoft Excel.
6. Analyze and manage data and create clear and accurate reports for management.
7. Maintain records of client issues and provide appropriate follow-up.
8. Identify recurring technical issues and assist in finding effective solutions.
9. Communicate technical information clearly and professionally to clients.
10. Coordinate with internal teams when issues require further technical assistance.
Requirements:
1. Previous experience in technical support, software support, IT support, or a similar role.
2. Hands-on experience using different software applications.
3. Strong working knowledge of Microsoft Excel and report preparation.
4. Good troubleshooting and problem-solving abilities.
5. Excellent communication and customer service skills.
6. Fluent Hindi speaking is a must.
7. Good English communication skills.
8. Ability to learn new software and systems quickly.
9. Strong attention to detail and ability to work independently.
Note: Knowledge or practical experience in Forex trading and Forex trading platforms will be considered an added advantage.
Responsibilities:
1. Provide online technical support to clients through chat, email, and other communication channels.
2. Troubleshoot and resolve software and technical issues in a timely manner.
3. Assist clients with software setup, usage, and basic troubleshooting.
4. Work with different software platforms and quickly learn new systems.
5. Prepare, maintain, and organize reports using Microsoft Excel.
6. Analyze and manage data and create clear and accurate reports for management.
7. Maintain records of client issues and provide appropriate follow-up.
8. Identify recurring technical issues and assist in finding effective solutions.
9. Communicate technical information clearly and professionally to clients.
10. Coordinate with internal teams when issues require further technical assistance.
Requirements:
1. Previous experience in technical support, software support, IT support, or a similar role.
2. Hands-on experience using different software applications.
3. Strong working knowledge of Microsoft Excel and report preparation.
4. Good troubleshooting and problem-solving abilities.
5. Excellent communication and customer service skills.
6. Fluent Hindi speaking is a must.
7. Good English communication skills.
8. Ability to learn new software and systems quickly.
9. Strong attention to detail and ability to work independently.
Note: Knowledge or practical experience in Forex trading and Forex trading platforms will be considered an added advantage.
Language
English, Hindi
Nationality
Indian
Company Size
1-10
Skill
Handling Customer complaints
Problem Solving
Technical Support
Microsoft Excel
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