Technical Support Executive
سري
النشر منذ 12 ساعات
تفاصيل الوظيفة
We are looking for a Technical Support Specialist to provide online technical support to clients and assist them with software-related issues. The ideal candidate should have hands-on experience working with different software applications, strong problem-solving skills, excellent knowledge of Microsoft Excel, and strong communication skills.
Responsibilities:
1. Provide online technical support to clients through chat, email, and other communication channels.
2. Troubleshoot and resolve software and technical issues in a timely manner.
3. Assist clients with software setup, usage, and basic troubleshooting.
4. Work with different software platforms and quickly learn new systems.
5. Prepare, maintain, and organize reports using Microsoft Excel.
6. Analyze and manage data and create clear and accurate reports for management.
7. Maintain records of client issues and provide appropriate follow-up.
8. Identify recurring technical issues and assist in finding effective solutions.
9. Communicate technical information clearly and professionally to clients.
10. Coordinate with internal teams when issues require further technical assistance.
Requirements:
1. Previous experience in technical support, software support, IT support, or a similar role.
2. Hands-on experience using different software applications.
3. Strong working knowledge of Microsoft Excel and report preparation.
4. Good troubleshooting and problem-solving abilities.
5. Excellent communication and customer service skills.
6. Fluent Hindi speaking is a must.
7. Good English communication skills.
8. Ability to learn new software and systems quickly.
9. Strong attention to detail and ability to work independently.
Note: Knowledge or practical experience in Forex trading and Forex trading platforms will be considered an added advantage.
Responsibilities:
1. Provide online technical support to clients through chat, email, and other communication channels.
2. Troubleshoot and resolve software and technical issues in a timely manner.
3. Assist clients with software setup, usage, and basic troubleshooting.
4. Work with different software platforms and quickly learn new systems.
5. Prepare, maintain, and organize reports using Microsoft Excel.
6. Analyze and manage data and create clear and accurate reports for management.
7. Maintain records of client issues and provide appropriate follow-up.
8. Identify recurring technical issues and assist in finding effective solutions.
9. Communicate technical information clearly and professionally to clients.
10. Coordinate with internal teams when issues require further technical assistance.
Requirements:
1. Previous experience in technical support, software support, IT support, or a similar role.
2. Hands-on experience using different software applications.
3. Strong working knowledge of Microsoft Excel and report preparation.
4. Good troubleshooting and problem-solving abilities.
5. Excellent communication and customer service skills.
6. Fluent Hindi speaking is a must.
7. Good English communication skills.
8. Ability to learn new software and systems quickly.
9. Strong attention to detail and ability to work independently.
Note: Knowledge or practical experience in Forex trading and Forex trading platforms will be considered an added advantage.
اللغة
الإنجليزية, الهندية
الجنسية
هندي
حجم الشركة
1-10
المهارة
التعامل مع شكاوى العملاء
حل المشكلات
الدعم الفني
مايكروسوفت إكسل
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English