Control Room Operator – Customer Support (Immediate Start)

Tragopan Project Management

AED 2,000 - 3,999 per month

Business Bay, Dubai, UAE

Full Time

1-2 Years

Any

N/A

Posted 4 hours ago

Job Details

We are looking for a reliable, professional, and long-term Control Room Operator to join our growing security operations team.

Our business has been operating successfully in the UK for over 15 years, and we are now expanding our operations from our office based in Business Bay, Dubai.

This is an excellent opportunity for someone looking to build a long-term career within a growing international security company.

The role involves monitoring day-to-day security operations across the UK, handling client communications, dispatching officers, and responding to incidents and alarm activations. Applicants must be confident speaking on the phone, managing multiple tasks, and working in a fast-paced environment.

Position Details

Location: Business Bay, Dubai
Start Date: Immediate Start Available
Shift Pattern: 4 Days On / 4 Days Off
Working Hours: 12-Hour Shifts
Operational Hours: UK-Based Timings
Employment Visa: Provided by the Company
Long-Term Career Progression Opportunities

Key Duties

Responding to client emails and telephone calls professionally
Handling alarm response calls and dispatching security officers/mobile patrols
Monitoring ongoing incidents and providing updates to clients
Managing and supporting security staff on shift
Logging incidents and maintaining accurate records and reports
Coordinating officer movements and shift coverage
Monitoring CCTV systems and security platforms where required
Liaising with clients, contractors, and emergency services when necessary
Escalating incidents in accordance with company procedures
Carrying out general control room administration duties

Requirements

Excellent communication and organisational skills
Confident using computers, emails, and telephone systems
Ability to work under pressure and manage multiple tasks simultaneously
Professional, calm, and proactive approach
Good written and spoken English
Previous experience in security, control room operations, customer service, dispatch, logistics, or operations is preferred
Ability to work independently and as part of a team

What We Offer

Company-sponsored employment visa
Stable long-term employment
Structured training and support
Career development opportunities within a growing international company
Professional working environment based in Business Bay, Dubai

We are looking for committed individuals seeking a stable, long-term position with genuine progression opportunities within the company. If you are motivated, organised, and looking to join a professional security operation, we would like to hear from you.

Languages

Any

Nationality

Any

Company Size

51-200