customer service operator
coco et loco
Posted 16 hours ago
Job Details
Coco Et Loco is a Dubai-based luxury styling atelier. We are redefining the luxury market through "Radical Transparency," moving away from hidden markups to a clear "Boutique Price + Service Fee" model. We bridge the gap between elite global clients and the world’s most exclusive fashion houses with integrity and personalized care.
The Role (Remote/Hybrid):
We are seeking a highly professional and empathetic Customer Care Assistant to be the primary point of contact for our discerning clientele. This position offers remote flexibility, allowing you to manage global inquiries from your home office while staying connected with our Dubai-based team.
Key Responsibilities:
Transparent Communication: Educate and guide clients through our unique pricing model, clearly explaining the distinction between retail costs and procurement fees.
Inquiry Management: Handle "Price on Request" inquiries for ultra-exclusive items with extreme discretion and professionalism.
VIP Relationship Management: Build and maintain long-term trust with high-net-worth individuals, providing real-time updates on sourcing and logistics.
Operational Support: Assist with the end-to-end client journey, from initial sourcing requests to final delivery coordination.
Requirements:
Proven experience in luxury retail, hospitality, or high-end customer service.
Fluency in English (additional languages are a significant advantage).
Deep familiarity with luxury brand standards and global fashion trends.
Excellent problem-solving skills and the ability to remain calm under pressure.
Reliable high-speed internet and a professional remote-work setup.
Why Join Coco Et Loco?
Work Remotely: Enjoy the flexibility of a remote role within a high-end international business.
Disruptive Brand: Be part of a human-centered movement to bring honesty back to luxury.
Growth Opportunity: Join a rapidly expanding team at the heart of the fa
The Role (Remote/Hybrid):
We are seeking a highly professional and empathetic Customer Care Assistant to be the primary point of contact for our discerning clientele. This position offers remote flexibility, allowing you to manage global inquiries from your home office while staying connected with our Dubai-based team.
Key Responsibilities:
Transparent Communication: Educate and guide clients through our unique pricing model, clearly explaining the distinction between retail costs and procurement fees.
Inquiry Management: Handle "Price on Request" inquiries for ultra-exclusive items with extreme discretion and professionalism.
VIP Relationship Management: Build and maintain long-term trust with high-net-worth individuals, providing real-time updates on sourcing and logistics.
Operational Support: Assist with the end-to-end client journey, from initial sourcing requests to final delivery coordination.
Requirements:
Proven experience in luxury retail, hospitality, or high-end customer service.
Fluency in English (additional languages are a significant advantage).
Deep familiarity with luxury brand standards and global fashion trends.
Excellent problem-solving skills and the ability to remain calm under pressure.
Reliable high-speed internet and a professional remote-work setup.
Why Join Coco Et Loco?
Work Remotely: Enjoy the flexibility of a remote role within a high-end international business.
Disruptive Brand: Be part of a human-centered movement to bring honesty back to luxury.
Growth Opportunity: Join a rapidly expanding team at the heart of the fa
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