Operations Executive (Arabic Speaking)
Jameel DMCC
Posted a month ago
Job Details
About the Role:
We’re looking for an Operations Executive who’s obsessed with efficiency, thrives on solving operational headaches, and can keep a thousand moving parts running like clockwork. You’ll be the backbone of our service delivery, ensuring our customers get a smooth, delightful, on-time experience — every time.
Key Responsibilities:
Daily Operations Management:
Coordinate and oversee daily service appointments, partner schedules, and field staff routing across multiple verticals (e.g., beauty, wellness, maintenance).
Partner & Vendor Coordination:
Maintain relationships with service providers, ensure compliance with SOPs, and support onboarding and training when needed.
Live Issue Handling:
Monitor real-time bookings and service status. Proactively resolve delays, cancellations, and complaints using a customer-first approach.
Process Optimization:
Identify gaps, inefficiencies, or bottlenecks in the operational process. Propose and implement solutions that reduce cost or improve customer satisfaction.
Reporting & Analytics:
Track operational KPIs, service completion rates, SLA breaches, and feedback scores. Generate insights and present them in weekly/monthly ops reviews.
Technology Tools:
Work closely with tech and product teams to refine operational workflows in the backend platform or customer app.
What You Bring:
1–3 years of experience in operations, logistics, or service management (preferably in tech, FMCG, last-mile, or home services)
Strong problem-solving skills and the ability to thrive under pressure
Excellent organizational and multitasking abilities
Fluent in English (Arabic is a plus)
Comfortable using dashboards, CRMs, and tools like Excel, Notion, or Trello
Bonus if You Have:
Experience in a startup or scaling environment
Familiarity with route optimization, dispatch logic, or service SLAs
A customer-first mindset with a bias for action
Why Join Us:
Fast-paced environment with room to grow and own projects
Be part of a mission-driven team that’s redefining home services in the UAE
Competitive salary + performance-based incentives
Real impact: your work directly affects thousands of daily customer experiences
We’re looking for an Operations Executive who’s obsessed with efficiency, thrives on solving operational headaches, and can keep a thousand moving parts running like clockwork. You’ll be the backbone of our service delivery, ensuring our customers get a smooth, delightful, on-time experience — every time.
Key Responsibilities:
Daily Operations Management:
Coordinate and oversee daily service appointments, partner schedules, and field staff routing across multiple verticals (e.g., beauty, wellness, maintenance).
Partner & Vendor Coordination:
Maintain relationships with service providers, ensure compliance with SOPs, and support onboarding and training when needed.
Live Issue Handling:
Monitor real-time bookings and service status. Proactively resolve delays, cancellations, and complaints using a customer-first approach.
Process Optimization:
Identify gaps, inefficiencies, or bottlenecks in the operational process. Propose and implement solutions that reduce cost or improve customer satisfaction.
Reporting & Analytics:
Track operational KPIs, service completion rates, SLA breaches, and feedback scores. Generate insights and present them in weekly/monthly ops reviews.
Technology Tools:
Work closely with tech and product teams to refine operational workflows in the backend platform or customer app.
What You Bring:
1–3 years of experience in operations, logistics, or service management (preferably in tech, FMCG, last-mile, or home services)
Strong problem-solving skills and the ability to thrive under pressure
Excellent organizational and multitasking abilities
Fluent in English (Arabic is a plus)
Comfortable using dashboards, CRMs, and tools like Excel, Notion, or Trello
Bonus if You Have:
Experience in a startup or scaling environment
Familiarity with route optimization, dispatch logic, or service SLAs
A customer-first mindset with a bias for action
Why Join Us:
Fast-paced environment with room to grow and own projects
Be part of a mission-driven team that’s redefining home services in the UAE
Competitive salary + performance-based incentives
Real impact: your work directly affects thousands of daily customer experiences
Language
Hindi, English, Arabic
Nationality
Any
Company Size
1-10
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
- Design
- Driver / Delivery
- Education
- Engineering
- Event Management & Operations
- Handyman / Technician
- HR / Admin
- Information Technology
- Legal Services
- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
- Travel & Hospitality
- Others
- Jobs Wanted
- Electronics
- Computers & Networking
- Business & Industrial
- Home Appliances
- Sports Equipment
- Clothing & Accessories
- Cameras & Imaging
- Jewelry & Watches
- Pets
- Musical Instruments
- Gaming
- Baby Items
- Toys
- Tickets & Vouchers
- Collectibles
- Books
- Music
- Free Stuff
- Lost/Found
- DVDs & Movies
- Furniture, Home & Garden
- Mobile Phones & Tablets
العربية