Call Center Supervisor
Confidential
Posted a month ago
Job Details
We are seeking an experienced Call Center Supervisor to oversee daily customer service operations within the aviation sector. The role involves managing a team of agents, ensuring high-quality customer support, and maintaining service standards related to flight bookings, inquiries, and passenger assistance.
Key Responsibilities:
Supervise and support call center agents in daily operations
Monitor call quality, performance, and customer satisfaction
Handle escalated customer issues and provide resolutions
Ensure accurate handling of flight bookings, cancellations, and inquiries
Train, coach, and motivate team members
Prepare performance reports and ensure KPI targets are met
Coordinate with operations and customer service teams
Key Responsibilities:
Supervise and support call center agents in daily operations
Monitor call quality, performance, and customer satisfaction
Handle escalated customer issues and provide resolutions
Ensure accurate handling of flight bookings, cancellations, and inquiries
Train, coach, and motivate team members
Prepare performance reports and ensure KPI targets are met
Coordinate with operations and customer service teams
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