Automotive Service Advisor

Onsite Motor

AED 6,000 - 7,999 per month

Al Quoz Industrial Area 3, Al Quoz Industrial Area, Al Quoz, Dubai, UAE

Full Time

1-2 Years

N/A

Posted 6 days ago

Job Details

Walk in Interview
Monday to Thursday
2:30 PM to 7:00 PM

*Job Summary*

The Automotive Service Advisor acts as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns, recommending maintenance and repair services, preparing cost estimates, and ensuring a high level of customer satisfaction throughout the service process.

*Key Responsibilities*

Greet customers promptly and professionally upon arrival

Listen to customer concerns and accurately document vehicle issues

Advise customers on required repairs, maintenance schedules, and service options

Prepare and explain service estimates, timelines, and costs

Obtain customer authorization for recommended work

Coordinate with technicians to ensure accurate diagnosis and timely repairs

Communicate service progress and updates to customers

Review completed work with customers and explain invoices

Handle customer questions, complaints, and follow-ups professionally

Maintain accurate service records and customer information

Promote additional services and products when appropriate

Ensure compliance with company policies, safety standards, and manufacturer guidelines

*Qualifications & Requirements*

High school diploma or equivalent (associate degree preferred)

Previous experience as a service advisor or in automotive service/customer service preferred

Basic knowledge of automotive systems and repair processes

Strong customer service and communication skills

Ability to explain technical information in a clear, customer-friendly manner

Excellent organizational and multitasking abilities

Proficiency with service management software and computer system

Language

English, Arabic, Hindi

Nationality

Any

Company Size

51-200

Skill