Experienced IT Support and L2 Application Support Specialist with 6+ years of hands-on expertise in
AED 12,000 - 19,999 per month
Full Time
5-10 Years
Bachelors Degree
Job Details
Dear Hiring Manager,
I am writing to express interest in IT Support or Application Support roles currently available in the UAE job market. With over six years of hands-on experience in L1/L2 technical support, application troubleshooting, and remote diagnostics, I’ve built a career grounded in reliability, adaptability, and service-oriented thinking.
Over the years, I’ve supported users across different geographies—particularly the UK—working through critical issues across Active Directory, Microsoft Exchange, WSUS, and other enterprise-level platforms. I have consistently worked with hybrid and on-site teams, balancing technical demands with service expectations.
Some of the key strengths that set me apart include:
Supporting UK-based clients across multiple time zones, managing escalated tickets and remote troubleshooting Proficiency in tools such as ServiceNow, ManageEngine, SysAid, TeamViewer, and Kaseya.
Strong experience with Windows OS (7, 10, 11), Microsoft 365 applications, BitLocker, and user profile administration
Ability to work across IT operations and development teams to resolve application-related issues.
Track record of reducing ticket backlogs and improving first-contact resolution rates
I’ve also contributed to new system deployments, hardware imaging, profile setup, and incident resolution aligned with strict SLAs. My approach is simple—listen to the issue, act quickly, and ensure the user is back up and running with as little disruption as possible.
I’m open to opportunities to continue contributing to service excellence while learning in a new environment. I am flexible with work models and can adjust quickly to hybrid or shift-based requirements. I am also happy to relocate, if needed, for the right opportunity.
Thank you for reviewing my application.
I look forward to discussing how I can support your team in running IT operations smoothly.
Sincerely,
Moin Mirasi
|
I am writing to express interest in IT Support or Application Support roles currently available in the UAE job market. With over six years of hands-on experience in L1/L2 technical support, application troubleshooting, and remote diagnostics, I’ve built a career grounded in reliability, adaptability, and service-oriented thinking.
Over the years, I’ve supported users across different geographies—particularly the UK—working through critical issues across Active Directory, Microsoft Exchange, WSUS, and other enterprise-level platforms. I have consistently worked with hybrid and on-site teams, balancing technical demands with service expectations.
Some of the key strengths that set me apart include:
Supporting UK-based clients across multiple time zones, managing escalated tickets and remote troubleshooting Proficiency in tools such as ServiceNow, ManageEngine, SysAid, TeamViewer, and Kaseya.
Strong experience with Windows OS (7, 10, 11), Microsoft 365 applications, BitLocker, and user profile administration
Ability to work across IT operations and development teams to resolve application-related issues.
Track record of reducing ticket backlogs and improving first-contact resolution rates
I’ve also contributed to new system deployments, hardware imaging, profile setup, and incident resolution aligned with strict SLAs. My approach is simple—listen to the issue, act quickly, and ensure the user is back up and running with as little disruption as possible.
I’m open to opportunities to continue contributing to service excellence while learning in a new environment. I am flexible with work models and can adjust quickly to hybrid or shift-based requirements. I am also happy to relocate, if needed, for the right opportunity.
Thank you for reviewing my application.
I look forward to discussing how I can support your team in running IT operations smoothly.
Sincerely,
Moin Mirasi
|
Languages
Any
Nationality
Any
Location
JVC District 14, Jumeirah Village Circle (JVC), Dubai, UAE
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