Aftersales Manager

AED 20,000 + per month

Dubai, UAE

Full Time

15+ Years

Masters Degree

Job Details

Dear Sir/Madam,
I am an Operational Leader with over 22+ years of experience driving P&L
growth, operational efficiency, and premium customer experiences across multiple luxury
brands in the UAE. Currently working Regional Aftersales for GM Cadillac in the Southern
Emirates in Al Ghand Auto, I oversee service, parts, warranty, body shop, and insurance
operations, focusing on delivering excellence in customer service and operational
performance.

In my current role, I lead Service reception and workshop staffs coaching specially service
advisors, structured upsell programs, and KPI-driven team management to optimize parts
and labor sales. My expertise spans multi-brand operations, digital transformation
initiatives, and building high-performing multilingual teams, leveraging advanced
dealership management systems such as Incadea and Kerridge DMS.

Previously, I managed end-to-end aftersales operations for Cadillac, GMC, Chevrolet, Fiat,
SsangYong, and Proton, aligning operations with manufacturer standards while adapting
to local market requirements. I have also managed warranty administration and service
advisory operations across four emirates, developing high-performing teams and
enhancing customer relationships, and have earned multiple General Motors Gold Awards
and regional recognition for excellence in service.

I am confident that my experience in aftersales strategy, multi-brand operations, and
customer-centric leadership will contribute significantly to your organization. I would
welcome the opportunity to discuss how my skills and background align with your goals.

Thank you for considering my application.

Abdul Jabbar
Mobile

Languages

Any

Nationality

Any

Location

Dubai, UAE

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