Call centre

AED 4,000 - 5,999 per month

Dubai, UAE

Full Time

5-10 Years

Bachelors Degree

Job Details

Call Handling: Answer incoming customer inquiries and place outbound follow-up or sales calls.
Problem Solving: Diagnose customer complaints, provide clear solutions, and escalate complex technical or billing issues.
Data Management: Log every interaction, update records, and maintain accurate notes inside CRM software.
Sales & Upselling: Promote relevant services, convert leads, or cross-sell products when appropriate.
• Performance Targets: Meet daily key performance indicators such as First Call Resolution (FCR), Average Handling Time (AHT), and CSAT scores

Languages

Any

Nationality

Any