IT Support Engineer
سري
النشر منذ 17 ساعات
تفاصيل الوظيفة
Responsibilities:
1. Provide L1 & L2 technical support for hardware, software, networking, and infrastructure incidents within agreed SLAs.
2. Manage and resolve incidents, service requests, and changes following ITIL best practices.
3. Configure, maintain, and troubleshoot FortiGate firewalls, VPN tunneling, and remote access solutions.
4. Support and administer Microsoft 365 environments including E5 services.
5. Deploy, configure, and maintain endpoint security solutions.
6. Install, configure, and maintain Windows Servers and enterprise infrastructure services.
7. Perform server monitoring, maintenance, patching, and performance optimization.
8. Configure and manage NAS storage systems and managed enterprise switches.
9. Maintain and troubleshoot enterprise networking components and structured cabling environments.
10. Deploy and support VoIP/PBX systems such as Grandstream.
11. Maintain and troubleshoot CCTV systems and surveillance infrastructure.
12. Provide desktop support and full-spectrum network troubleshooting for end users.
13. Monitor infrastructure health using IT monitoring and alerting tools.
14. Maintain accurate documentation of systems, configurations, incidents, and resolutions.
15. Collaborate with internal teams and vendors to ensure high availability of IT services.
Qualifications and Experience:
FortiGate Firewall configuration
VPN management and remote access
Windows Server administration
Microsoft 365 & E5 support
Endpoint security solutions
NAS storage configuration
CCTV systems
VoIP/PBX systems (Grandstream preferred)
2 to 4 years' work experience
Degree Holder (Computer Science or Information Technology)
1. Provide L1 & L2 technical support for hardware, software, networking, and infrastructure incidents within agreed SLAs.
2. Manage and resolve incidents, service requests, and changes following ITIL best practices.
3. Configure, maintain, and troubleshoot FortiGate firewalls, VPN tunneling, and remote access solutions.
4. Support and administer Microsoft 365 environments including E5 services.
5. Deploy, configure, and maintain endpoint security solutions.
6. Install, configure, and maintain Windows Servers and enterprise infrastructure services.
7. Perform server monitoring, maintenance, patching, and performance optimization.
8. Configure and manage NAS storage systems and managed enterprise switches.
9. Maintain and troubleshoot enterprise networking components and structured cabling environments.
10. Deploy and support VoIP/PBX systems such as Grandstream.
11. Maintain and troubleshoot CCTV systems and surveillance infrastructure.
12. Provide desktop support and full-spectrum network troubleshooting for end users.
13. Monitor infrastructure health using IT monitoring and alerting tools.
14. Maintain accurate documentation of systems, configurations, incidents, and resolutions.
15. Collaborate with internal teams and vendors to ensure high availability of IT services.
Qualifications and Experience:
FortiGate Firewall configuration
VPN management and remote access
Windows Server administration
Microsoft 365 & E5 support
Endpoint security solutions
NAS storage configuration
CCTV systems
VoIP/PBX systems (Grandstream preferred)
2 to 4 years' work experience
Degree Holder (Computer Science or Information Technology)
اللغة
الإنجليزية, أخرى
الجنسية
كل الخيارات
حجم الشركة
51-200
المهارة
الدعم الفني
خلفية قوية في تقنية المعلومات
أمن الشبكات
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English