تفاصيل الوظيفة
Position Overview:
We are seeking a motivated and dynamic IT & OT Infrastructure Support Engineer to provide on-site operational support and monitoring services for critical Information Technology (IT) and Operational Technology (OT) environments.
The ideal candidate is a young professional (preferably under 30 years old) with a strong technical background in IT and OT systems, excellent interpersonal skills, and the ability to interact effectively with technical teams, end users, vendors, and management.
Key Responsibilities:
• Provide on-site support and operational monitoring of IT and OT infrastructure.
• Monitor network, server, security, and industrial control systems to ensure service continuity
• Perform first-level troubleshooting and incident management
• Escalate complex issues to specialized support teams
• Handle preventive maintenance activities and system health checks
• Maintain operational documentation, reports, and incident logs
• Coordinate with stakeholders to ensure timely resolution of operational issues
Required Qualifications:
• Bachelor's Degree or Technical Diploma in Computer Science, Information Technology, Telecommunications, Automation Engineering, Industrial Engineering, or a related field.
• Preferably under 30 years of age with 3–5 years of relevant experience
• Basic to intermediate knowledge of IT infrastructure, including:
o Windows and Linux operating systems
o Network fundamentals (TCP/IP, VLANs, Routing, Switching)
o Virtualization technologies
o Monitoring and ticketing systems
• Basic understanding of OT environments, including:
o SCADA systems
o Industrial networks
o PLCs and industrial automation concepts
• Ability to work in a mission-critical operational environment
Soft Skills:
• Excellent communication and interpersonal skills
• Strong customer-oriented attitude
• Ability to build effective relationships with colleagues and customers
• Proactive and problem-solving mindset
• Ability to work independently and as part of a multidisciplinary team
• Strong organizational and reporting skills
• Willingness to learn and develop expertise in both IT and OT domains
Preferred Certifications:
• Cisco CCNA
• Microsoft Fundamentals Certifications
• Industrial Networking or Automation Certifications
Languages:
• Fluent English (spoken and written)
• Additional languages are considered an advantage
Personal Attributes:
• Energetic and highly motivated
• Professional and reliable
• Detail-oriented and analytical
• Comfortable working in operational environments requiring continuous interaction with multiple stakeholders
Employment Type:
Full-time, On-Site Operational Support
Career Growth Opportunity:
This position offers the opportunity to develop expertise in both IT and OT infrastructures, cybersecurity, industrial automation, and critical infrastructure operations, providing a solid foundation for future roles in Infrastructure Management, Cybersecurity, OT Security, and Operations Management.
مزايا وظيفية حسب قانون العمل الإماراتي
مكوّنات الحاسوب
شهادة سيسكو سي سي إن إي
الهندسة
لينكس
أنظمة ويندوز
مايكروسوفت أوفيس
أنظمة تشغيل مايكروسوفت
أنظمة تخطيط الموارد وتقنية المعلومات
خلفية قوية في تقنية المعلومات
تي سي بي / آي بي
الافتراضية
أمن الشبكات