Guest Relations Officer
سري
النشر منذ 3 أيام
تفاصيل الوظيفة
We are seeking a poised and genuinely attentive Guest Relations Officer to look after our guests throughout their stay and to ensure that every experience of the property exceeds expectation. Reporting to the Front Office Manager or Guest Relations Manager, the successful candidate will personalise the guest journey, manage VIP arrivals, and act as the property's advocate whenever something goes wrong.
The central purpose of the role is personalised guest care. The Guest Relations Officer reviews arrival lists daily, identifies VIPs, repeat guests, loyalty members, and guests celebrating special occasions, and prepares the property accordingly — room upgrades where available, amenities placed in advance, preferences recorded from previous stays applied without the guest having to ask. Arrivals of significance are met personally, escorted to the room where appropriate, and followed up during the stay rather than left after check-in.
The central purpose of the role is personalised guest care. The Guest Relations Officer reviews arrival lists daily, identifies VIPs, repeat guests, loyalty members, and guests celebrating special occasions, and prepares the property accordingly — room upgrades where available, amenities placed in advance, preferences recorded from previous stays applied without the guest having to ask. Arrivals of significance are met personally, escorted to the room where appropriate, and followed up during the stay rather than left after check-in.
اللغات
كل الخيارات
الجنسية
كل الخيارات
حجم الشركة
51-200
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English