Client Support Executive
سري
النشر منذ 14 ساعات
تفاصيل الوظيفة
Job Summary
We are looking for a dedicated and customer-focused Client Support Executive to join our team. The ideal candidate will be responsible for assisting clients with inquiries, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
• Respond to client inquiries via phone, email, WhatsApp, and in-person meetings professionally and promptly.
• Provide clients with accurate information regarding company services, processes, and requirements.
• Coordinate with internal departments to ensure smooth processing of client requests and applications.
• Maintain regular follow-up with clients regarding updates and pending requirements.
• Handle customer complaints and provide suitable solutions within a timely manner.
• Prepare and maintain client records, documentation, and correspondence.
• Assist in preparing quotations, invoices, applications, and service-related documents when required.
• Ensure all client information and documents are handled confidentially.
• Support management with administrative and operational tasks as assigned.
• Maintain a positive and professional relationship with clients to enhance customer satisfaction and retention.
Requirements
• Bachelor’s degree or equivalent qualification preferred.
• Previous experience in customer service, client relations, or administrative support is an advantage.
• Strong verbal and written communication skills in English.
• Knowledge of Arabic is an added advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.
• Professional appearance and positive attitude.
Preferred Skills
• Excellent interpersonal and problem-solving skills.
• Attention to detail and accuracy in documentation.
• Ability to handle confidential information professionally.
• Team player with the ability to work independently when needed.
We are looking for a dedicated and customer-focused Client Support Executive to join our team. The ideal candidate will be responsible for assisting clients with inquiries, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
• Respond to client inquiries via phone, email, WhatsApp, and in-person meetings professionally and promptly.
• Provide clients with accurate information regarding company services, processes, and requirements.
• Coordinate with internal departments to ensure smooth processing of client requests and applications.
• Maintain regular follow-up with clients regarding updates and pending requirements.
• Handle customer complaints and provide suitable solutions within a timely manner.
• Prepare and maintain client records, documentation, and correspondence.
• Assist in preparing quotations, invoices, applications, and service-related documents when required.
• Ensure all client information and documents are handled confidentially.
• Support management with administrative and operational tasks as assigned.
• Maintain a positive and professional relationship with clients to enhance customer satisfaction and retention.
Requirements
• Bachelor’s degree or equivalent qualification preferred.
• Previous experience in customer service, client relations, or administrative support is an advantage.
• Strong verbal and written communication skills in English.
• Knowledge of Arabic is an added advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.
• Professional appearance and positive attitude.
Preferred Skills
• Excellent interpersonal and problem-solving skills.
• Attention to detail and accuracy in documentation.
• Ability to handle confidential information professionally.
• Team player with the ability to work independently when needed.
اللغة
الإنجليزية
الجنسية
فلبيني
حجم الشركة
11-50
بدلات
مزايا وظيفية حسب قانون العمل الإماراتي
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English