Customer Support Executive
تفاصيل الوظيفة
Experienced Customer Support Executive | 5+ Years | Immediate Joiner
I am Sabeel Ahmed K, a Dubai-based Customer Support professional with **5+ years of experience** in customer service, banking support, Amazon Seller Support, and e-commerce operations.
I have experience handling:
* Customer inquiries through calls, emails, and live chat
* Complaints and customer escalations
* Billing issues and transaction disputes
* Account-related concerns
* CRM documentation and follow-ups
* Amazon seller support for UAE and India
* Returns, payments, listings, and policy-related issues
* Order processing and delivery coordination
* SLA and KPI monitoring
I previously worked with Teleperformance – Citibank Process, Sutherland Global Services – Amazon Marketplace, and **Ferns N Petals UAE**. I achieved **98% customer satisfaction** and helped reduce repeat customer contacts by **18%** through effective problem-solving and process improvement.
Key Skills: Customer Service, Complaint Resolution, Call and Email Support, Live Chat Support, CRM Systems, Conflict Resolution, Microsoft Excel, Reporting, Data Analysis and E-commerce Operations.
**Location:** Dubai Sports City, Dubai
**Visa Status:** Visit Visa
**Availability:** Immediate Joiner
**Languages:** English, Hindi, Tamil and Urdu
**Contact:** +971-52-824-8336
I am Sabeel Ahmed K, a Dubai-based Customer Support professional with **5+ years of experience** in customer service, banking support, Amazon Seller Support, and e-commerce operations.
I have experience handling:
* Customer inquiries through calls, emails, and live chat
* Complaints and customer escalations
* Billing issues and transaction disputes
* Account-related concerns
* CRM documentation and follow-ups
* Amazon seller support for UAE and India
* Returns, payments, listings, and policy-related issues
* Order processing and delivery coordination
* SLA and KPI monitoring
I previously worked with Teleperformance – Citibank Process, Sutherland Global Services – Amazon Marketplace, and **Ferns N Petals UAE**. I achieved **98% customer satisfaction** and helped reduce repeat customer contacts by **18%** through effective problem-solving and process improvement.
Key Skills: Customer Service, Complaint Resolution, Call and Email Support, Live Chat Support, CRM Systems, Conflict Resolution, Microsoft Excel, Reporting, Data Analysis and E-commerce Operations.
**Location:** Dubai Sports City, Dubai
**Visa Status:** Visit Visa
**Availability:** Immediate Joiner
**Languages:** English, Hindi, Tamil and Urdu
**Contact:** +971-52-824-8336
اللغات
كل الخيارات
الجنسية
كل الخيارات
منطقة
مدينة دبي الرياضية, دبي, الإمارات
عرض الخريطة
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English