New Cozy Studio, Ideal for 2 in Kensington Waters

Hello, Thank you for booking my apartment. We would like to bring your attention to our apartment rules:

1) From 7 pm to 8 am all only Self check-ins are available. We will support you by whats app/phone after your arrival and provide full instructions.

2) Passport copies of all guests should be emailed us after the reservation is confirmed according to the UAE LAW. They will be downloaded to DTCM system and will be provided to the building security along with the registration form in advance to ensure your access to the building. They will not be shared with anyone else.

3) The apartment is Strictly Non-smoking. Breaching of this rule will result in 500$ fine. Smoking is allowed at the balcony only.

4) In case of keys, cards or remote control loss, guest will be charged: 27 USD for a key replacement, 137 USD for access card/remote control replacement. Price includes pure cost of the replacement item plus time spend of the company staff for issuing the items.

5) Pets are not allowed. Bringing the Pet on the check in will result in reservation cancellation with no reimbursement.

6) Any damage of the items will request the deposit charge according to the bill from the maintenance company. We do not pre-authorize your deposit and make charges only if the damage is done.

7) Cleaning/towel change in not included in the price and available as additional service only. Price should be confirmed in advance, cleaning should be scheduled/requested at least 36 hours in advance. We provide cleaning(and bring towels) only before the check in, to ensure that guests are coming to fresh apartment.

8) Check in and check out time should be confirmed with the host after the booking is made. Guest is responsible to provide correct arrival details and ensure that info is received by the host. This is important for the fast and smooth check in process. Please remember, that it is a private apartment registered as a holiday home, and we should be able to make necessary arrangements. Guest should stay in touch after arrival by phone/sms/whatss app.

9) As per community rules and the UAE Law, loud music/noise is not allowed after 22-23:00. If you hear any noise from the neighbors, you should report it to the security. Security then should solve it by themselves or calling the Police, your should only inform them and insist on actions. If you have emergency situation during a late evening/night time (for example water flood), you are also responsible to report it to the reception and ask them to call maintenance.

10) The following extras are not included in the price and should be requested and paid at least 24 hours before the arrival: - extra bed linen set 45 USD; -baby cot (up to 6 months and up to 2 years) 90USD; - early check in/late check out(if available).

11) In case of lost keys and emergency request to come, additional charge of USD 70(from 9 am to 6 pm) or USD 137 (any other time) will be charged from the guest for our representative to come+ key replacement cost.

12) There will be complimentary 1 set of hand soaps, shower gel, shampoo and 1 roll of toilet paper in each bathroom for your use. We also provide you with start up washing liquid, laundry detergent and first set of garbage bags for 1-2 times use.

This apartment is classified as self-catered private apartment registered as a holiday home, so please remember that while some start-up items are supplied before the check in, you will need to replenish them with your shopping.

Thank you! Hope you will enjoy your stay.

Anna