Reservations Agent
Confidential
Posted 12 hours ago
Job Details
We are seeking an accurate and guest-focused Reservations Agent to manage room bookings and ensure that every reservation is captured correctly, priced appropriately, and set up for a smooth guest arrival. Reporting to the Reservations Manager or Front Office Manager, the successful candidate will handle bookings across all channels and act as an early point of contact for guests planning their stay.
The core of the role is booking management. The Reservations Agent takes bookings by phone, email, online travel agents, corporate accounts, and walk-in enquiries, entering each one accurately into the property management system with correct room type, rate, dates, and any special requests. Amendments, cancellations, and no-shows are processed promptly and in line with the property's policy, and confirmations are sent to guests with clear, accurate details so there is no ambiguity on arrival. Group bookings and allotments are managed with particular care, since errors here affect many rooms and guests at once rather than a single reservation.
The core of the role is booking management. The Reservations Agent takes bookings by phone, email, online travel agents, corporate accounts, and walk-in enquiries, entering each one accurately into the property management system with correct room type, rate, dates, and any special requests. Amendments, cancellations, and no-shows are processed promptly and in line with the property's policy, and confirmations are sent to guests with clear, accurate details so there is no ambiguity on arrival. Group bookings and allotments are managed with particular care, since errors here affect many rooms and guests at once rather than a single reservation.
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51-200
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