Travel Consultant
Confidential
Posted 5 days ago
Job Details
We are seeking a knowledgeable and customer-focused Travel Consultant to plan, sell, and book trips for leisure and business travellers, turning a customer’s wish into a well-organised journey. Reporting to the Branch Manager or Travel Operations Manager, the successful candidate will advise customers, build itineraries, and manage bookings from first enquiry to return, with accuracy and genuine care for the traveller’s experience.
The core of the role is customer consultation and trip planning. The Travel Consultant listens to the customer’s needs, budget, dates, interests, and travel party, and recommends destinations, airlines, hotels, tours, and transfers that genuinely fit rather than simply the highest-commission option. Itineraries are built clearly, with costs, inclusions, exclusions, and conditions explained honestly, so that customers know exactly what they are buying. Alternatives are offered when a preferred option is unavailable or over budget.
The core of the role is customer consultation and trip planning. The Travel Consultant listens to the customer’s needs, budget, dates, interests, and travel party, and recommends destinations, airlines, hotels, tours, and transfers that genuinely fit rather than simply the highest-commission option. Itineraries are built clearly, with costs, inclusions, exclusions, and conditions explained honestly, so that customers know exactly what they are buying. Alternatives are offered when a preferred option is unavailable or over budget.
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