Executive Assistant & Customer Service Coordinator – Hotel Group

Confidential

Negotiable

Jumeirah Lake Towers (JLT), Dubai, UAE

Full Time

2-5 Years

Female

N/A

Posted 8 days ago

Job Details

A Hotels Group is a growing Danish hotel group establishing an international back-office operation in Dubai.

We are looking for a highly organised, proactive and service-minded Executive Assistant & Customer Service Coordinator.

This is a varied and important position combining executive assistance, administration, coordination and customer service.

You will work closely with management while also helping ensure that our hotel guests and customers receive fast, professional and friendly assistance.

Key Responsibilities
Executive & Administrative Support
Assist management with daily administrative and practical tasks.
Manage appointments, reminders and follow-ups.
Prepare and respond to emails and correspondence.
Prepare documents, reports and other administrative material.
Contact suppliers, partners and other companies when required.
Request and compare quotations.
Follow up on outstanding tasks and ensure deadlines are met.
Assist with purchasing and supplier coordination.
Maintain organised administrative records and documentation.
Coordinate tasks between management, the Dubai office and our hotels.
Handle various ad-hoc assignments for management.
Ensure tasks are followed through from start to completion.
Customer Service
Answer incoming customer telephone calls professionally.
Respond to customer emails and enquiries.
Assist guests with questions regarding reservations, stays, payments and hotel information.
Handle customer concerns and complaints professionally.
Find solutions quickly and efficiently.
Coordinate with hotel reception teams when required.
Follow up with customers where necessary.
Ensure enquiries are answered promptly and professionally.
Maintain a high level of customer service across telephone and email communication.
Candidate Profile

We are looking for someone who:

Is extremely organised, reliable and responsible.
Is proactive and able to work independently.
Has excellent written and spoken English.
Communicates professionally and confidently by telephone.
Has strong administrative skills.
Has a strong customer-service mindset.
Is comfortable working with computers, email, Microsoft Office and/or Google Workspace.
Can manage multiple tasks and priorities simultaneously.
Follows tasks through without needing constant reminders.
Is trustworthy and understands the importance of confidentiality.
Has a professional and positive attitude.
Previous experience as an Executive Assistant, Personal Assistant, Secretary, Administrator or Customer Service Representative is preferred.
Previous hotel or hospitality experience is an advantage.
Application Requirements

To be considered, your application must include:

An updated CV with a recent professional photograph.
Complete employment history, including company names and dates of employment.
A clear description of responsibilities in each previous position.
Minimum 2 professional references from previous employers or managers, including name, position, company and contact details.
Current location.
Current or most recent salary.
Expected salary.
Notice period / earliest possible starting date.

Professional references may be contacted as part of the recruitment process.

What We Offer

You will work closely with management and become an important part of the daily operation of our JLT-based Dubai back office and hotel organisation.

We are looking for someone who can become a trusted long-term member of the team, take ownership of tasks and help management keep the organisation running efficiently.

Salary: Competitive salary based on experience.

Languages

Any

Nationality

Any

Company Size

11-50