Job Details
Responsibilities:
• Receive, review, and accurately process customer sales orders.
• Enter orders into the company ERP/system and ensure all information is complete and correct.
• Coordinate with the Sales, Warehouse, Production, and Finance teams regarding orders.
• Monitor order status from confirmation through delivery.
• Follow up on pending orders, stock availability, deliveries, and customer requirements.
• Prepare quotations, sales orders, invoices, delivery documents, and related paperwork when required.
• Communicate with customers regarding order confirmations, delivery schedules, and order-related queries.
• Maintain accurate customer and order records.
• Resolve order discrepancies and coordinate with relevant departments to address issues.
• Prepare regular order-status reports for management.
• Support the sales team with administrative and coordination tasks.