Job Details
We are looking for an experienced Operations Manager with a strong background in the café and F&B industry to join and support our business growth and expansion plans.
Key Responsibilities:
* Oversee and manage daily café operations to ensure efficiency and smooth workflow.
* Develop and implement Standard Operating Procedures (SOPs) to maintain consistency across all branches.
* Maintain high standards of product quality, customer service, and brand identity.
* Lead, train, and develop staff to improve productivity and performance.
* Manage staff scheduling, manpower planning, and operational requirements.
* Monitor operational costs, inventory, purchasing, and wastage to maximize profitability.
* Track and analyze key performance indicators (KPIs), sales performance, and operational efficiency.
* Identify opportunities for cost reduction, process improvement, and revenue growth.
* Plan and execute new branch openings, including operational setup, recruitment, and staff training.
* Ensure compliance with food safety, hygiene, and local municipality regulations.
* Develop scalable operational systems to support future business expansion.
* Prepare regular operational and financial performance reports for management.
Requirements:
* Proven experience in café, restaurant, or F&B operations management.
* Previous experience managing multiple branches and opening new locations.
* Strong leadership, problem-solving, and decision-making skills.
* Excellent understanding of cost control, budgeting, and profitability.
* Ability to work independently and take full ownership of operations.
* Strong organizational skills with a results-driven.