Operation Assistant Manager cum Admin
Confidential
Posted 2 days ago
Job Details
Operations Assistant Manager Cum Admin
Job Summary
The Operations Assistant Manager Cum Admin supports the daily operations and administrative functions of the home care facility. The role coordinates clients, caregivers, nurses, and office staff while ensuring smooth service delivery, proper documentation, and compliance with company policies.
Key Responsibilities
* Assist in managing daily home care operations and client assignments.
* Coordinate staff schedules, deployment, attendance, leave, replacements, and shift changes.
* Monitor caregivers and nurses to ensure proper attendance, conduct, and compliance with company policies.
* Communicate with clients and families regarding schedules, service concerns, and requests.
* Handle and document client complaints, incidents, and operational issues and escalate when necessary.
* Maintain accurate client, staff, attendance, operational, and administrative records.
* Prepare daily, weekly, and monthly operational reports.
* Assist HR with recruitment, onboarding, staff documentation, attendance, and employee-related matters.
* Coordinate staff accommodation, transportation, uniforms, company phones, and other operational requirements.
* Assist with internal audits, inspections, licensing requirements, and quality/compliance activities.
* Coordinate with healthcare professionals and management regarding client-related operational matters.
* Ensure confidentiality of client, employee, medical, and company information.
* Perform other operational and administrative duties assigned by Management.
Qualifications & Skills
* Diploma or Bachelor's degree in Healthcare Administration, Business Administration, HR, Management, or related field.
* Minimum 3 years of relevant experience, preferably in home care or healthcare.
* Strong organizational, communication, and leadership skills.
* Good knowledge of Microsoft Office and administrative systems.
* Ability to handle multiple tasks, solve problems, and work under pressure.
* Professional, reliable, organized, and client-service oriented.
Job Summary
The Operations Assistant Manager Cum Admin supports the daily operations and administrative functions of the home care facility. The role coordinates clients, caregivers, nurses, and office staff while ensuring smooth service delivery, proper documentation, and compliance with company policies.
Key Responsibilities
* Assist in managing daily home care operations and client assignments.
* Coordinate staff schedules, deployment, attendance, leave, replacements, and shift changes.
* Monitor caregivers and nurses to ensure proper attendance, conduct, and compliance with company policies.
* Communicate with clients and families regarding schedules, service concerns, and requests.
* Handle and document client complaints, incidents, and operational issues and escalate when necessary.
* Maintain accurate client, staff, attendance, operational, and administrative records.
* Prepare daily, weekly, and monthly operational reports.
* Assist HR with recruitment, onboarding, staff documentation, attendance, and employee-related matters.
* Coordinate staff accommodation, transportation, uniforms, company phones, and other operational requirements.
* Assist with internal audits, inspections, licensing requirements, and quality/compliance activities.
* Coordinate with healthcare professionals and management regarding client-related operational matters.
* Ensure confidentiality of client, employee, medical, and company information.
* Perform other operational and administrative duties assigned by Management.
Qualifications & Skills
* Diploma or Bachelor's degree in Healthcare Administration, Business Administration, HR, Management, or related field.
* Minimum 3 years of relevant experience, preferably in home care or healthcare.
* Strong organizational, communication, and leadership skills.
* Good knowledge of Microsoft Office and administrative systems.
* Ability to handle multiple tasks, solve problems, and work under pressure.
* Professional, reliable, organized, and client-service oriented.
Language
English
Nationality
Any
Company Size
11-50
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