Technical Support Engineer
Confidential
Posted 8 days ago
Job Details
Roles and Responsibilities:
• Provide technical support to customers and internal users through phone, email, remote access, or on-site assistance.
• Diagnose and resolve hardware, software, network, and system-related technical issues.
• Configure, test, maintain, and troubleshoot technical equipment and systems.
• Investigate reported problems and identify the root cause of technical issues.
• Monitor systems and application to identify faults, errors, or performance issues.
• Coordinate with field technicians and other departments to resolve complex technical problems.
• Escalate unresolved or critical issues to senior engineers or relevant technical teams.
• Maintain accurate records of service requests, technical issues, troubleshooting activities, and resolutions.
• Prepare technical reports and service documentation.
• Conduct remote diagnostics and provide technical assistance to field personnel.
• Ensure customer issues are resolved within agreed service-level requirements.
• Follow up with customers to confirm successful resolution and customer satisfaction.
• Identify recurring technical problems and recommend improvements to reduce future issues.
• Maintain knowledge of company products, systems, software, and technical procedures.
• Follow company safety, security, quality, and technical support policies.
Required Skills:
• Good knowledge of GPS hardware and software.
• Strong troubleshooting and problem-solving abilities.
• Ability to diagnose technical problems using appropriate tools and procedures.
• Good communication and customer-service skills.
• Strong documentation and reporting skills.
• Ability to work independently and as part of a technical team.
• Good time-management and multitasking skills.
• Ability to work under pressure and handle urgent technical issues.
• Provide technical support to customers and internal users through phone, email, remote access, or on-site assistance.
• Diagnose and resolve hardware, software, network, and system-related technical issues.
• Configure, test, maintain, and troubleshoot technical equipment and systems.
• Investigate reported problems and identify the root cause of technical issues.
• Monitor systems and application to identify faults, errors, or performance issues.
• Coordinate with field technicians and other departments to resolve complex technical problems.
• Escalate unresolved or critical issues to senior engineers or relevant technical teams.
• Maintain accurate records of service requests, technical issues, troubleshooting activities, and resolutions.
• Prepare technical reports and service documentation.
• Conduct remote diagnostics and provide technical assistance to field personnel.
• Ensure customer issues are resolved within agreed service-level requirements.
• Follow up with customers to confirm successful resolution and customer satisfaction.
• Identify recurring technical problems and recommend improvements to reduce future issues.
• Maintain knowledge of company products, systems, software, and technical procedures.
• Follow company safety, security, quality, and technical support policies.
Required Skills:
• Good knowledge of GPS hardware and software.
• Strong troubleshooting and problem-solving abilities.
• Ability to diagnose technical problems using appropriate tools and procedures.
• Good communication and customer-service skills.
• Strong documentation and reporting skills.
• Ability to work independently and as part of a technical team.
• Good time-management and multitasking skills.
• Ability to work under pressure and handle urgent technical issues.
Language
English, Hindi
Nationality
Indian
Company Size
11-50
Benefits
Health Insurance
Company Visa
Skill
Multi Tasking
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
- Design
- Driver / Delivery
- Education
- Engineering
- Event Management & Operations
- Handyman / Technician
- HR / Admin
- Information Technology
- Legal Services
- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
- Travel & Hospitality
- Others
- Jobs Wanted
- Electronics
- Computers & Networking
- Business & Industrial
- Home Appliances
- Sports Equipment
- Clothing & Accessories
- Cameras & Imaging
- Jewelry & Watches
- Pets
- Musical Instruments
- Gaming
- Baby Items
- Toys
- Tickets & Vouchers
- Collectibles
- Books
- Music
- Free Stuff
- Lost/Found
- DVDs & Movies
- Furniture, Home & Garden
- Mobile Phones & Tablets
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