Reputation Manager
Confidential
Posted 2 days ago
Job Details
Job Title: Reputation Manager
Location
Dubai, United Arab Emirates
Employment Type
Full-Time
Salary
AED 5,000 – AED 8,000 per month (Based on experience and qualifications)
Job Summary
We are seeking a proactive, detail-oriented, and client-focused Reputation Management Specialist to maintain a positive company reputation across online marketplaces and digital platforms. The ideal candidate will be responsible for monitoring clients reviews and online feedback, responding professionally to inquiries and complaints, managing the company’s online presence, and implementing strategies to strengthen company reputation, improve client satisfaction, and ensure a positive public perception across all online channels.
Key Responsibilities
* Monitor and manage online reviews across platforms such as Google, Trustpilot, social media, and other review websites.
* Respond to clients reviews, complaints, and inquiries in a professional, timely, and empathetic manner.
* Work closely with internal departments to resolve clients concerns and improve service quality.
* Develop and implement strategies to improve the company’s online ratings and overall client satisfaction.
* Track clients feedback trends and prepare regular reputation performance reports.
* Identify recurring client issues and recommend solutions to improve the clinet experience.
* Monitor social media mentions and engage with clients appropriately.
* Encourage satisfied clients to leave positive reviews while complying with platform guidelines.
* Maintain a positive and consistent brand image across all digital platforms.
* Escalate critical client issues to the relevant departments for prompt resolution.
* Stay up to date with industry trends and best practices in reputation management and clients engagement.
Requirements
* Minimum of 2 years of experience in Reputation Management, Customer Service, Customer Experience, Digital Marketing, or a related field.
* Experience in Forex, CFDs, Online Trading, or Financial Services is a strong advantage.
* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is preferred.
* Excellent written and verbal communication skills in English. Additional languages are an advantage.
* Strong problem-solving and conflict-resolution skills.
* Excellent attention to detail and organizational abilities.
* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
* Professional, client-focused attitude with excellent interpersonal skills.
* Familiarity with Google Business Profile, Trustpilot, social media platforms, CRM systems, and online reputation management tools is preferred.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
Key Skills
* Reputation & Brand Management
* Customer Relationship Management
* Online Review & Feedback Management
* Complaint Resolution
* Professional Written Communication
* Analytical & Reporting Skills
* Time Management & Multitasking
* Attention to Detail
* Problem Solving
* Team Collaboration
Benefits
* Competitive salary (Negotiable)
* Career growth and advancement opportunities
* Professional and supportive work environment
* Ongoing training and professional development
If you are passionate about maintaining a strong company reputation and delivering outstanding client experiences, we encourage you to apply and become part of our growing team.Job Title: Reputation Manager
Location
Dubai, United Arab Emirates
Employment Type
Full-Time
Salary
AED 5,000 – AED 8,000 per month (Based on experience and qualifications)
Job Summary
We are seeking a proactive, detail-oriented, and client-focused Reputation Management Specialist to maintain a positive company reputation across online marketplaces and digital platforms. The ideal candidate will be responsible for monitoring clients reviews and online feedback, responding professionally to inquiries and complaints, managing the company’s online presence, and implementing strategies to strengthen company reputation, improve client satisfaction, and ensure a positive public perception across all online channels.
Key Responsibilities
* Monitor and manage online reviews across platforms such as Google, social media, and other review websites.
* Respond to clients reviews, complaints, and inquiries in a professional, timely, and empathetic manner.
* Work closely with internal departments to resolve clients concerns and improve service quality.
* Develop and implement strategies to improve the company’s online ratings and overall client satisfaction.
* Track clients feedback trends and prepare regular reputation performance reports.
* Identify recurring client issues and recommend solutions to improve the clinet experience.
* Monitor social media mentions and engage with clients appropriately.
* Encourage satisfied clients to leave positive reviews while complying with platform guidelines.
* Maintain a positive and consistent brand image across all digital platforms.
* Escalate critical client issues to the relevant departments for prompt resolution.
* Stay up to date with industry trends and best practices in reputation management and clients engagement.
Requirements
* Minimum of 2 years of experience in Reputation Management, Customer Service, Customer Experience, Digital Marketing, or a related field.
* Experience in Forex, CFDs, Online Trading, or Financial Services is a strong advantage.
* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is preferred.
* Excellent written and verbal communication skills in English. Additional languages are an advantage.
* Strong problem-solving and conflict-resolution skills.
* Excellent attention to detail and organizational abilities.
* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
* Professional, client-focused attitude with excellent interpersonal skills.
* Familiarity with Google Business Profile, Trustpilot, social media platforms, CRM systems, and online reputation management tools is preferred.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
Key Skills
* Reputation & Brand Management
* Customer Relationship Management
* Online Review & Feedback Management
* Complaint Resolution
* Professional Written Communication
* Analytical & Reporting Skills
* Time Management & Multitasking
* Attention to Detail
* Problem Solving
* Team Collaboration
Languages
* English (Required)
* Hindi (Required)
* Other additional languages are an advantage
Benefits
Benefits:
* Career growth and advancement opportunities
* Professional and supportive work environment
* Ongoing training and professional development
If you are passionate about maintaining a strong company reputation and delivering outstanding client experiences, we encourage you to apply and become part of our growing team.
Location
Dubai, United Arab Emirates
Employment Type
Full-Time
Salary
AED 5,000 – AED 8,000 per month (Based on experience and qualifications)
Job Summary
We are seeking a proactive, detail-oriented, and client-focused Reputation Management Specialist to maintain a positive company reputation across online marketplaces and digital platforms. The ideal candidate will be responsible for monitoring clients reviews and online feedback, responding professionally to inquiries and complaints, managing the company’s online presence, and implementing strategies to strengthen company reputation, improve client satisfaction, and ensure a positive public perception across all online channels.
Key Responsibilities
* Monitor and manage online reviews across platforms such as Google, Trustpilot, social media, and other review websites.
* Respond to clients reviews, complaints, and inquiries in a professional, timely, and empathetic manner.
* Work closely with internal departments to resolve clients concerns and improve service quality.
* Develop and implement strategies to improve the company’s online ratings and overall client satisfaction.
* Track clients feedback trends and prepare regular reputation performance reports.
* Identify recurring client issues and recommend solutions to improve the clinet experience.
* Monitor social media mentions and engage with clients appropriately.
* Encourage satisfied clients to leave positive reviews while complying with platform guidelines.
* Maintain a positive and consistent brand image across all digital platforms.
* Escalate critical client issues to the relevant departments for prompt resolution.
* Stay up to date with industry trends and best practices in reputation management and clients engagement.
Requirements
* Minimum of 2 years of experience in Reputation Management, Customer Service, Customer Experience, Digital Marketing, or a related field.
* Experience in Forex, CFDs, Online Trading, or Financial Services is a strong advantage.
* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is preferred.
* Excellent written and verbal communication skills in English. Additional languages are an advantage.
* Strong problem-solving and conflict-resolution skills.
* Excellent attention to detail and organizational abilities.
* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
* Professional, client-focused attitude with excellent interpersonal skills.
* Familiarity with Google Business Profile, Trustpilot, social media platforms, CRM systems, and online reputation management tools is preferred.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
Key Skills
* Reputation & Brand Management
* Customer Relationship Management
* Online Review & Feedback Management
* Complaint Resolution
* Professional Written Communication
* Analytical & Reporting Skills
* Time Management & Multitasking
* Attention to Detail
* Problem Solving
* Team Collaboration
Benefits
* Competitive salary (Negotiable)
* Career growth and advancement opportunities
* Professional and supportive work environment
* Ongoing training and professional development
If you are passionate about maintaining a strong company reputation and delivering outstanding client experiences, we encourage you to apply and become part of our growing team.Job Title: Reputation Manager
Location
Dubai, United Arab Emirates
Employment Type
Full-Time
Salary
AED 5,000 – AED 8,000 per month (Based on experience and qualifications)
Job Summary
We are seeking a proactive, detail-oriented, and client-focused Reputation Management Specialist to maintain a positive company reputation across online marketplaces and digital platforms. The ideal candidate will be responsible for monitoring clients reviews and online feedback, responding professionally to inquiries and complaints, managing the company’s online presence, and implementing strategies to strengthen company reputation, improve client satisfaction, and ensure a positive public perception across all online channels.
Key Responsibilities
* Monitor and manage online reviews across platforms such as Google, social media, and other review websites.
* Respond to clients reviews, complaints, and inquiries in a professional, timely, and empathetic manner.
* Work closely with internal departments to resolve clients concerns and improve service quality.
* Develop and implement strategies to improve the company’s online ratings and overall client satisfaction.
* Track clients feedback trends and prepare regular reputation performance reports.
* Identify recurring client issues and recommend solutions to improve the clinet experience.
* Monitor social media mentions and engage with clients appropriately.
* Encourage satisfied clients to leave positive reviews while complying with platform guidelines.
* Maintain a positive and consistent brand image across all digital platforms.
* Escalate critical client issues to the relevant departments for prompt resolution.
* Stay up to date with industry trends and best practices in reputation management and clients engagement.
Requirements
* Minimum of 2 years of experience in Reputation Management, Customer Service, Customer Experience, Digital Marketing, or a related field.
* Experience in Forex, CFDs, Online Trading, or Financial Services is a strong advantage.
* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is preferred.
* Excellent written and verbal communication skills in English. Additional languages are an advantage.
* Strong problem-solving and conflict-resolution skills.
* Excellent attention to detail and organizational abilities.
* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
* Professional, client-focused attitude with excellent interpersonal skills.
* Familiarity with Google Business Profile, Trustpilot, social media platforms, CRM systems, and online reputation management tools is preferred.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
Key Skills
* Reputation & Brand Management
* Customer Relationship Management
* Online Review & Feedback Management
* Complaint Resolution
* Professional Written Communication
* Analytical & Reporting Skills
* Time Management & Multitasking
* Attention to Detail
* Problem Solving
* Team Collaboration
Languages
* English (Required)
* Hindi (Required)
* Other additional languages are an advantage
Benefits
Benefits:
* Career growth and advancement opportunities
* Professional and supportive work environment
* Ongoing training and professional development
If you are passionate about maintaining a strong company reputation and delivering outstanding client experiences, we encourage you to apply and become part of our growing team.
Languages
Any
Nationality
Any
Company Size
51-200
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