E-Commerce Executive - Renowned Perfume Houses in the UAE

Confidential

Negotiable

National Industries Park, Dubai, UAE

Full Time

2-5 Years

Any

Bachelors Degree

Posted 4 days ago

Job Details

Job Summary
The E-Commerce Executive is responsible for managing and growing the company's online sales across its website and third-party marketplaces. The role includes product listing management, order processing, inventory coordination, promotional campaigns, customer support, and performance analysis to ensure a seamless online shopping experience and achieve sales targets.
Key Responsibilities
E-Commerce Operations
• Manage daily operations of the company's e-commerce platforms.
• Upload and maintain product listings, including descriptions, images, pricing, and specifications.
• Ensure all product information is accurate and up to date.
• Monitor website performance and report any technical issues.
Marketplace Management
• Manage products across online marketplaces such as Amazon, Noon, and other regional platforms.
• Coordinate new product launches on all online channels.
• Monitor marketplace performance, pricing, and customer feedback.
• Ensure compliance with marketplace policies.
Order Management
• Process daily online orders.
• Coordinate with the warehouse to ensure timely picking, packing, and dispatch.
• Track shipments and resolve delivery issues.
• Monitor order cancellations and returns.
Inventory Management
• Maintain accurate online inventory.
• Coordinate with warehouse and supply chain teams to avoid stock shortages.
• Update stock availability across all platforms.
Digital Sales & Promotions
• Create and manage promotional campaigns.
• Update banners, offers, discount codes, and seasonal promotions.
• Coordinate with the marketing team for campaign execution.
• Monitor campaign effectiveness.
Customer Service
• Respond to customer inquiries through email, chat, marketplaces, and social media.
• Handle complaints professionally.
• Process returns, exchanges, and refund requests.
Reporting & Analytics
• Prepare daily, weekly, and monthly sales reports.
• Analyze sales trends and customer behavior.
Product Content Management
• Coordinate with the design team for product images and promotional materials.
• Write attractive product descriptions.
• Optimize listings using SEO keywords.
Pricing & Competitor Analysis
• Monitor competitor pricing.
• Recommend pricing strategies.
• Ensure pricing consistency across all channels.

Compliance
• Ensure all online listings comply with company policies and marketplace requirements.
• Maintain brand consistency across all digital platforms.
Qualifications
• Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.
• 2–5 years of experience in e-commerce or online marketplace management.
• Experience in the perfume, cosmetics, FMCG, or retail industry is preferred.
Required Skills
• Strong knowledge of e-commerce platforms.
• Experience with Amazon Seller Central, Noon, Shopify, or similar systems.
• Excellent Microsoft Excel skills.
• Strong analytical and reporting abilities.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Attention to detail.
• Ability to work under pressure and meet deadlines.
Key Performance Indicators (KPIs)
• Monthly online sales target achieved.
• Order processing accuracy.
• On-time order fulfillment rate.
• Product listing accuracy.
• Customer satisfaction rating.
• Marketplace performance score.
• Inventory accuracy.
• Return and cancellation rate.
• Response time to customer inquiries.
Preferred Experience (Perfume Industry)
Candidates with experience in perfumes, fragrances, cosmetics, or beauty products will have an advantage.

Language

English, Hindi

Nationality

Indian

Company Size

201-500

Benefits