Burberry Client Engagement Manager

via Burberry
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Details: Posted on: 10th December 2017

  • Company Name: Burberry
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Manager


Req ID: 108993


Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.


The Client Engagement Manager willlead a team of Burberry Private Clients Consultants across the MEmarket by acting as a role model, coaching and developing the individual needs of each team member in order to creat excellence and consistency. Proactively develop the client base at a regional market level through collaboration with the Store Managers, Marketing & Events and regional Directors in order to grow the Burberry Private Clients business.



Track progress and drive results with Burberry Private Clients team and store manager on a monthly basis
Equip, coach, and motivate the team to deliver the sales targets for the region
Deliver Burberry Private Clients initiatives to the team and roll-out as directed by the Head of Region
Ensure Consultants are adhering to associated policies and consistently delivering the ‘Burberry Experience’ to clients
Be proactively involved in the recruitment of Burberry Private Clients Consultants by partnering with Store Managers and Regional Directors, reviewing CV’s and interviewing to support the growth of the Consultants


Identify methods of generating new business in stores and increasing VIC sales and respond proactively to any opportunities identified by Store Managers/Burberry Private Clients Consultants
Proactively network to develop new business opportunities within the region t e.g. Corporations, Concierge groups etc
Build local relationships with hotels and other businesses offering exclusive services to their guests/clients to recruit new (V)VICs
Partner with Store managers to produce a development plan for Burberry Private Clients, e.g. event and strategy planning, strategic positioning, calendar sharing, budget proposals
Proactively work with Marketing & Events to generate new business opportunities, partnerships and host events accordingly


Be able to personally serve some of the flagship VVICs, therefore demonstrating high level of sales and service skills in order to lead by example and expect the same level from the team


Monitor regionalperformance with the Regional Directors/HoR/Store Managers by reviewing and communicating progress and evaluating results against the MEannual plan
Use Customer Insight data to measure the effectiveness of Burberry Private Clients programmes and provide feedback to the Head of Region and the Corporate team
Partner with Store Managers to review weekly customer reports and identify opportunities
Monitor and report on regional events and networking and evaluate effectiveness of strategy and approach
Share best practices by communicating regularly with Burberry Private Clients Global team


Experience of managing and coaching remote teams
Experience in networking and building relationships across a range of levels and VIC bases
A proven track record in setting business performance targets and driving for results
Past experience in the luxury goods sector or in dealing with high net worth individuals


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Utd.Arab Emir. || Not Applicable || Dubai || Customer Resources || Customer Resources || n/a ||

Job Segment: Business Development, Marketing Manager, Manager, Sales, Marketing, Management

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