Software Support Training Coordinator
Touchworld Technology LLC
Posted 7 hours ago
Job Details
We are looking for a dedicated and proactive Software Support & Training Coordinator to join our team in the UAE.
Key Responsibilities:
- Provide software training and support to customers
- Understand customer requirements and coordinate with the development team
- Gather and document business requirements and user feedback
- Coordinate with internal teams to ensure timely issue resolution
- Assist customers during software implementation and post-implementation support
- Maintain proper follow-up and communication with customers
- Prepare reports, training materials, and support documentation
Requirements:
- Excellent communication and interpersonal skills
- Ability to understand business workflows and software requirements
- Previous experience in software support, implementation, ERP, CRM, or business applications will be an added advantage
- Basic knowledge of software workflows, databases, or IT systems preferred
- Ability to coordinate effectively with customers and technical teams
- Fluent in English (Arabic and Hindi is added advantage)
Key Responsibilities:
- Provide software training and support to customers
- Understand customer requirements and coordinate with the development team
- Gather and document business requirements and user feedback
- Coordinate with internal teams to ensure timely issue resolution
- Assist customers during software implementation and post-implementation support
- Maintain proper follow-up and communication with customers
- Prepare reports, training materials, and support documentation
Requirements:
- Excellent communication and interpersonal skills
- Ability to understand business workflows and software requirements
- Previous experience in software support, implementation, ERP, CRM, or business applications will be an added advantage
- Basic knowledge of software workflows, databases, or IT systems preferred
- Ability to coordinate effectively with customers and technical teams
- Fluent in English (Arabic and Hindi is added advantage)
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