Business Improvement Officer - SAP Ariba

via Etihad
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Details: Posted on: 12th December 2017

  • Company Name: Etihad
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

The successor will develop, configure, test and implement improvements in the company SAP - Ariba procurement system, document processes, indicators and framework for specific business areas to support continuous improvement of business operations.


Policies and procedures
Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
Day-to-Day Operations
Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures
Safety, Quality & Environment
Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

Develop processes, procedures, policies and a wide range of materials (e.g. operating manuals, training aids, etc) to ensure accurate communication of ways of working in alignment with internal and external regulations
Support in developing processes and procedures to improve operational efficiency and performance results
Analyse data on actual operations and performance indicators to suggest improvement opportunities and initiatives to increase operational efficiency
Assess processes, policies and best practices to identify improvement opportunities and suggest corrective actions
Identify and analyse gaps on performance, policies and procedures to suggest corrective actions
Participate in defining performance indicators to ensure they are relevant for the business and in line with external best practices
Support in defining and implementing quality measures, standards and performance indicators to ensure the continuous and accurate monitoring of business operations
Support in developing consistent business excellence frameworks by integrating KPI definition and policies, processes and procedures with relevant indicators and measurement systems
Support in delivering business excellence initiatives to ensure they are completed on time and according to financial targets
Monitor timely execution of improvement programs to support achievement of financial optimization and productivity maximization objectives
Monitor the outcomes of business excellence initiatives to identify and measures benefits and improvements
Collaborate with business departments to identify and develop improvement initiatives to support overall Etihad?s efficiency
Review training and communication materials to ensure alignment with business excellence framework
Collaborate with other departments to support in the design and implementation of customer satisfaction improvement initiatives to ensure alignment with overall business improvement framework
Review and deliver communications to other departments including outstations to ensure relevant information is accurately distributed in an efficient manner
Coordinate and manage on site and virtual teams to ensure they operate according to procedures, instructions and best practices

Minimum Diploma (2 years or more).
Minimum of 3 years of work experience within relevant field.

Business Understanding skills - Advanced
Planning&Organizing skills - Advanced
Policies,procedures&work methods - Excellent

Project Management skills - Advanced

About Etihad Airways

Etihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions - Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners. The group has minority investments in six airlines: airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia.

From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit: etihad.com

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