Service Engineer Diebold / Wincorf Nixdorf Business Enhancers

via Abu Dhabi University
Dubai Dubai >
Jobs Jobs >
Information Technology Information Technology >
Service Engineer Service Engineer >
https://dbzstatic-a.akamaihd.net/.dist_a95b13ef4f21b4a9a56517c4ae7ba610ff5903db/ 9520218

Details: Posted on: 11th December 2017

  • Company Name: Abu Dhabi University
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Service Engineer
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Job Description

This is for a Leading IT company based in Dubai
They are one of the leading and very well established IT companies based in Dubai
Position responsibilities and Duties:
Diebold Nixdorf Software Installation, analysis, customization and troubleshooting.
POC (Proof of Concept), UAT (User Acceptance) support for new products and solutions.
Participate in pre-sales customer meetings, presentations, requirements gathering, solution design and competitive positioning.
Ensure the completion of assigned projects to fullest extent and as per company quality standards.
Assist with Lifecycle support of Customers implemented solutions.
Respond to customer inquiries via a variety of mediums in a timely manner to meet client SLA’s and/or take assignment of cases from internal staff
Analyze all high level escalations and perform a full investigation and diagnosing for the escalated cases from the customer.
Ensure highest service level by site visits on a given complex and high escalation situations.
Conduct with Vendor support team for solutions updates and fixes.


Experience and specific knowledge
Certified of transaction protocols NDC, 912 and ISO.
Knowledge on security mandates i.e. key exchanges (data encryptions), PCI/DSS, tokenization and VISA/MC security regulations.
Knowledge of CEN/XFS standards.
Expert in Diebold Nixdorf Software installation and customization like ProSetup, Probase, Agilis, Vista and ProCashxDC and ProFlex.
Expert in Diebold Nixdorf add on software (ProChip/EMV - RKL - Web Extension, CashIn and ChequeIn).
Experience with PC/E Terminal Security Software (IP - AP - HDE).

Job Details

Job Location: Dubai, UAE
Company Industry: Employment Placement Agencies/Recruiting
Requirements : Employer (Private Sector)
Job Role: Information Technology
Employment Status: Full time
Employment Type: Employee

Preferred Candidate

Career Level: Mid Career
Residence Location: United Arab Emirates

Company Profile

Business Enhancers is a software IT and networking and recruiting company with focus on high end professionals.
It has offices in Dubai, India and US.

Share with friends

No Location Specified