Head of Communications - Operations Role with Growth Potential
Mop and Pop
Posted 8 hours ago
Job Details
Location: Dubai, UAE (Hybrid – onsite and remote)
About Mop & Pop
We are a quality-first Airbnb cleaning company based in Dubai, founded by hosts for hosts. We combine European cleaning standards with smart scheduling tech to deliver a seamless experience for property managers, guests, and cleaners alike. As our business continues to grow, so will this role — we’re looking for someone who can take full ownership of our communications and scheduling, and eventually build and lead a team beneath them.
Role Overview
This is a key operations role, ideal for someone highly organised, solutions-oriented, and unafraid to make fast, informed decisions under pressure. You’ll be the bridge between our cleaners, drivers, and clients — making sure the right team is in the right place at the right time. The title says “communications,” but this is about strategic coordination, logistics, and people management in a fast-moving environment.
Key Responsibilities (not exhaustive):
Act as the central point of contact between property owners, cleaners, and drivers to ensure seamless day-to-day execution
Develop a deep working knowledge of our services (clean types, durations, cleaner strengths) to make strong scheduling decisions
Allocate cleaners based on location, skills, job complexity, and urgency — adapting in real-time to guest delays or early check-outs
Oversee and optimise scheduling tools, reporting, and team coordination
Track performance data and share a daily operations summary with leadership
Manage HR for cleaners (rotas, days off, communication), with support from leadership
Handle invoicing and any additional service charges post-clean
Recommend ways to improve our operations and customer experience as we scale
What to Expect
Approx. 40–45 hours/week with flexible hours tied to operations flow
6-day workweek with rotating day off; we support balance and flexibility
Full onboarding: you’ll shadow our CEO until fully confident and ready
Clear path to growth: you’ll become head of department as we expand
Application Instructions
Please submit:
Your CV
A short cover letter explaining why this role at Mop & Pop appeals to you
About Mop & Pop
We are a quality-first Airbnb cleaning company based in Dubai, founded by hosts for hosts. We combine European cleaning standards with smart scheduling tech to deliver a seamless experience for property managers, guests, and cleaners alike. As our business continues to grow, so will this role — we’re looking for someone who can take full ownership of our communications and scheduling, and eventually build and lead a team beneath them.
Role Overview
This is a key operations role, ideal for someone highly organised, solutions-oriented, and unafraid to make fast, informed decisions under pressure. You’ll be the bridge between our cleaners, drivers, and clients — making sure the right team is in the right place at the right time. The title says “communications,” but this is about strategic coordination, logistics, and people management in a fast-moving environment.
Key Responsibilities (not exhaustive):
Act as the central point of contact between property owners, cleaners, and drivers to ensure seamless day-to-day execution
Develop a deep working knowledge of our services (clean types, durations, cleaner strengths) to make strong scheduling decisions
Allocate cleaners based on location, skills, job complexity, and urgency — adapting in real-time to guest delays or early check-outs
Oversee and optimise scheduling tools, reporting, and team coordination
Track performance data and share a daily operations summary with leadership
Manage HR for cleaners (rotas, days off, communication), with support from leadership
Handle invoicing and any additional service charges post-clean
Recommend ways to improve our operations and customer experience as we scale
What to Expect
Approx. 40–45 hours/week with flexible hours tied to operations flow
6-day workweek with rotating day off; we support balance and flexibility
Full onboarding: you’ll shadow our CEO until fully confident and ready
Clear path to growth: you’ll become head of department as we expand
Application Instructions
Please submit:
Your CV
A short cover letter explaining why this role at Mop & Pop appeals to you
Language
English
Nationality
Any
Company Size
11-50
Skill
Excellent Written Communication
Communication skills
Initiative
Organizing skills
Strategy
Microsoft Excel
Multi Tasking
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