Guest Relations Executive - Trattoria Toscana - Jumeirah Restaurants Group

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Details: Posted on: 12th December 2017

  • Company Name: Jumeirah
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Executive/Director


About Jumeirah and Jumeirah Restaurants Group - JRG Dubai :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine'.

JUMEIRAH Restaurant Group Dubai™ (JRG Dubai) is the restaurant management company for Jumeirah Group. It operates independent restaurants and bars with an amazing selection of culinary delights from around the world in socially orientated venues that appeal to different tastes, appetites and occasions. Venues include Pierchic, The Agency and The Noodle House, which comprises a portfolio of 23 branches worldwide. JRG Dubai also operates restaurants via management contracts, joint ventures, white label arrangements and franchise agreements.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Trattoria Toscana team in Jumeirah Restaurants Group. The main duties and responsibilities of this role:

Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
Provide the perfect first impression with a smile and welcome
Allocate and seat guest according to sequence of service
Have a full understanding of Operating Procedures and their role within these standards
Able to spot a sales opportunity to up sell products and service to existing or potential guests
Have full knowledge of all products and is able to confidently give descriptions to a customer
Confidently take an order asking all relevant questions linked to sequence of service
Able to make simple decisions that affect their own work or the customers' experience in a positive manner
Understand and comply with all local licensing laws and to promote responsible service of alcohol
Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
Be immaculate and presentable and understand the importance of first impressions
Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
Be organised both personally and professionally
Be prepared and ready for service
Have good time management skills - report for duty, meetings and training on time

Qualifications :

About you:

The ideal candidate for this role will have the following experience and qualifications:

Have an Tertiary Education or Diploma in Food & Beverage Management
Have a minimum of 1 year of international experience working within a free-standing Restaurant
Have the ability to work well in a team but is also able to set standards and lead by example at all times
Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
Additional language skills are a plus.

About the Benefits:

The position offers a highly competitive salary and package which includes shared accommodation or live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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