Outlet Manager - The Agency - Jumeirah Restaurant Group

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Details: Posted on: 11th December 2017

  • Company Name: Jumeirah
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Manager


About Jumeirah and JRG Dubai:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine'.

JUMEIRAH RESTAURANT GROUP DUBAI™ (JRG Dubai) is the restaurant management company for Jumeirah Group. It operates independent restaurants and bars with an amazing selection of culinary delights from around the world in socially orientated venues that appeal to different tastes, appetites and occasions. Venues include Pierchic, The Agency and The Noodle House, which comprises a portfolio of 23 branches worldwide. JRG Dubai also operates restaurants via management contracts, joint ventures, white label arrangements and franchise agreements.

About the role:

An exciting role has arisen for a highly skilled and motivated Outlet Manager at The Agency to develop and lead a high performance team; Responsible for managing all aspects of a specific Outlet(s) within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales, manages scheduled shifts ensuring guest satisfaction and manages all operational issues ensuring Jumeirah International & Jumeirah Restaurant Group's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Department Performance Plan.

Your duties will include:

Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required. To action changes when needed.

Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures and support spot audits.

Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed.

Maintains & actively use a epicure to capture customer details/ history and other strategies that assist in guest recognition.

Advises the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.

Actively implements strategies to increase the market share for the Outlet.

Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.

Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan.

Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs.

Provides constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.

Ensures manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.

Qualifications :

About You:

In order to be considered for this role you should hold a recognized hotel Degree and at least 3 years experience working in a Restaurant / bar managing role with stand alone/branded bar/restaurant with a proven track record in working on your way up to your current position.
You must be able to interact with all level of colleagues, entry level to senior management, leads by example with strong influencing skills.

It is also essential that you have excellent technical and financial skills as well as a good command of the English language (verbal and written). Fluency in second language other than English is desirable. You will also have an experience of working in a multicultural environment as well as being IT literate.

About the Benefits:

This position offers a highly competitive salary and package which include: your own single room accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, annual flight allowance, medical, life and accident insurance, retail and leisure discounts, and reduced hotel rates.

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