Assistant Outlet Manager

via Starwoodcareers
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Details: Posted on: 7th December 2017

  • Company Name: Starwoodcareers
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Manager


The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Qualifications :


Plan, organize, direct and control the work of staff members and managers in the in the Food & Beverage Outlets while ensuring exceptional service and attention to guests. Assist the Manager, Food & Beverage in the short term and long term goals of the Food & Beverage Outlets.

Select, train, evaluate, lead, motivate, coach, and discipline staff members and managers in multiple Food & Beverage operations and outlets to ensure that established cultural and core standards are met.
Control labour and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit.
Prepare daily and weekly payroll as required by the Controller.
Process and co-ordinate daily P&L deliverables in the areas of portofolio pricing, corporate actions and P&L reporting.
Managing cost control.
Continuous updating Marriott knowledge and Brand standards trainings.
The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
The ability to work closely with the Manager, Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price.
Communicate with staff members and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
Work harmoniously and professionally with co-workers and promote teamwork
Anticipate, in advance, all materials and supplies and assure their availability.
Observe daily conditions of all physical facilities and equipments in the restaurant, makes recommendations for corrections and improvements as needed.
Prepare staff schedules which allow for appropriate service while controlling labor costs and overtime.
The ability to ensure a safe working environment for all employees within the restaurant.
Promote good public relations and handle complains or concerns of guests.
The ability to understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of wines and spirits.
Completions and conducting performance evaluations for all employees.
The ability to attend and participate in all required meetings.
Conduct training for staff, implementation of internal food and safety ongoing training.
Complete all accidents reports promptly.
Assist with service in all Food & Beverage outlets.
Assist with set-up and cleaning of operational areas.
To perform duties in the absence of Outlet Manager.

High school or equivalent education required Experience

Must have at least 2 to 3 years' experience in the position of assistant manager or manager in Food and Beverage.
More experience preferred.
Key Competencies

Communication skills
Organisational skills
Information system knowledge
Food and Beverage knowledge
Guest focus
Problem solving skills
Build Personal Effectiveness

Personality: Warm, welcoming, smiling and pleasant.
Act with integrity.
Excellence in communication skills: verbally and listening.
Exhibit self-confidence
Make sound decisions
Take initiative
Create Team Focus

Build relationships
Facilitate open communication
Foster teamwork
Able to delegate
Promote team diversity
Customer service orientation
Create High Performance Culture

Able to multi-task and to set clear priorities
Effective organisational development
Take ownership
Results oriented
Lead Change and Innovate

Build support for change
Drive continuous improvement
Share best practices
Other skills (Language, Computers)

Fluency in English and preferably another language
Good computer skills
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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