Talent Coach Food & Beverage (Supervisor) W Lounge - W Hotel

via Starwoodcareers
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Details: Posted on: 10th December 2017

  • Company Name: Starwoodcareers
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a $%&! for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that $%&! for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Qualifications :

Purpose of Role

The Talent Coach plans, organizes and directs the work of talents in the division while ensuring guest satisfaction.

To ensure achievement of strategic departmental goals, especially in the area of guest satisfaction.

Cast Key Responsibilities

50% of Time Spent

Supervises daily shift operations and ensures compliance with Food & Beverage policies, standards and procedures.
Reports and handles all complaints, concerns or special requests of guests.
Conducts daily briefings and shares important operational and guest information with the team.
Prepare staff rota/timesheets and ensure punctuality and management of meal breaks.
Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
Coaches, trains and guides the team to enhance the skills of the team and ensures that established cultural and core standards are met.
Maximize financial performance of the division by driving upselling and control of operating expenses through effective management of inventory and cash control.
Ensure accurate and timely delivery of orders to guests whilst providing a distinctive experience.

30% of Time Spent

Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed.
Solicits employee feedback and reviews employee satisfaction to identify and address employee problems or concerns.
Work harmoniously and professionally with co-workers.
Ensure to comply with the grooming standard.

20% of Time Spent

Performs additional duties within the F&B department and assists in the completion of administrative tasks and reports, mainly shift closing reports and handovers.
Ensure compliance with legislated health and safety requirements within the work place.
Conduct duties in a courteous, safe and efficient manner, in accordance with W Dubai HIDs, ensuring that the highest level of service and communication is maintained.
It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility
Profile required and Education
H High school or equivalent education required
College diploma/degree preferred

Must have at least 1 year experience in the position
More experience preferred

Technical / functional competencies
Able to use Micros
Knowledge of payment handling procedures
Understanding of Starwood policies and procedures
Basic understanding of international and local labor law
Starwood program knowledge preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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