IT Support / Data Entry Operator
Confidential
Posted a day ago
Job Details
We are seeking a reliable and detail-oriented IT Support / Data Entry Operator to provide first-line technical support and maintain accurate data across company systems. Reporting to the IT Manager or Operations Manager, the successful candidate will combine basic technical troubleshooting with high-volume, high-accuracy data entry, a common pairing in operations where both functions keep the business running smoothly.
The core of the IT support side of the role is first-line troubleshooting. The operator responds to staff requests regarding computer, printer, POS, and network issues, resolves straightforward problems directly — password resets, software installation, hardware connections, basic configuration — and logs and escalates more complex issues to the relevant IT team or vendor with a clear description of the problem. New employees are set up with hardware, logins, and system access on their start date, and equipment is retrieved and deactivated when staff leave. Routine maintenance tasks, such as checking backups have run, updating antivirus software, and keeping an inventory of IT equipment and licences, fall to this role as well.
The core of the IT support side of the role is first-line troubleshooting. The operator responds to staff requests regarding computer, printer, POS, and network issues, resolves straightforward problems directly — password resets, software installation, hardware connections, basic configuration — and logs and escalates more complex issues to the relevant IT team or vendor with a clear description of the problem. New employees are set up with hardware, logins, and system access on their start date, and equipment is retrieved and deactivated when staff leave. Routine maintenance tasks, such as checking backups have run, updating antivirus software, and keeping an inventory of IT equipment and licences, fall to this role as well.
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Any
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Company Size
51-200
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