E-commerce Operations Coordinator
Confidential
Posted 2 days ago
Job Details
Operations Coordinator : E-commerce
Role purpose
Own day-to-day back-of-house operations so stock moves cleanly from vendor → warehouse → live e-commerce listing → sale → returns, with accurate files, reconciliations, claims closed, and customer-care SLAs met.
• Works daily with: Merch/Buyer, warehouse, e-commerce admin, Customer Care, Finance (month-end).
• Escalates exceptions to: Operations; stock/cash variances also to Finance when required.
Core responsibilities
• Coordinate with vendors: follow up and obtain order confirmations; reconcile confirmation against the order placed (SKU, qty, cost, ETA); flag mismatches.
• Arrange inbound delivery of stock to warehouse (booking, labels/docs, carrier or vendor delivery coordination, ETA tracking).
• Prepare and submit the warehouse stock / ASN / SKU upload file in their required format; fix rejected rows until accepted.
• Complete the e-commerce implementation / product upload file (name, SKU, price, brands, categories, tags, UPC/barcode, and other required fields) plus product images; upload on e-commerce.
• Month-end: reconcile stock at warehouse versus sales (units, SKUs, variances); investigate and close gaps with warehouse and finance.
• Customer returns: instruct warehouse to receive/list returns; grade and relist sellable stock on e-commerce; quarantine damaged/unsellable units per SOP.
• Monitor customer care / complaints (inbox, tickets, or shared channel); triage, resolve or escalate within agreed SLAs; keep a simple log of themes and resolution times.
• PO / open-order tracker: maintain a live tracker of all open purchase orders (vendor, SKU/qty, confirmation status, ETA, inbound status, blockers). Update daily.
• Discrepancy & claims: own short shipments, overages, wrong SKUs, and damage claims vs vendor and vs IQ/carrier; open claims, attach evidence (photos, packing lists, ASNs), chase to credit/replacement, and close the loop in the tracker.
• Quality hold: when IQ or QC flags quality issues, place stock on hold (do not sell.
• In-transit / ETA follow up; track shipments from vendor confirm through carrier/in-transit to warehouse receipt; follow up delayed ETAs
• Compliance / docs: ensure commercial invoices, packing lists, delivery notes, and any import/docs needed for inbound are complete and filed.
Role purpose
Own day-to-day back-of-house operations so stock moves cleanly from vendor → warehouse → live e-commerce listing → sale → returns, with accurate files, reconciliations, claims closed, and customer-care SLAs met.
• Works daily with: Merch/Buyer, warehouse, e-commerce admin, Customer Care, Finance (month-end).
• Escalates exceptions to: Operations; stock/cash variances also to Finance when required.
Core responsibilities
• Coordinate with vendors: follow up and obtain order confirmations; reconcile confirmation against the order placed (SKU, qty, cost, ETA); flag mismatches.
• Arrange inbound delivery of stock to warehouse (booking, labels/docs, carrier or vendor delivery coordination, ETA tracking).
• Prepare and submit the warehouse stock / ASN / SKU upload file in their required format; fix rejected rows until accepted.
• Complete the e-commerce implementation / product upload file (name, SKU, price, brands, categories, tags, UPC/barcode, and other required fields) plus product images; upload on e-commerce.
• Month-end: reconcile stock at warehouse versus sales (units, SKUs, variances); investigate and close gaps with warehouse and finance.
• Customer returns: instruct warehouse to receive/list returns; grade and relist sellable stock on e-commerce; quarantine damaged/unsellable units per SOP.
• Monitor customer care / complaints (inbox, tickets, or shared channel); triage, resolve or escalate within agreed SLAs; keep a simple log of themes and resolution times.
• PO / open-order tracker: maintain a live tracker of all open purchase orders (vendor, SKU/qty, confirmation status, ETA, inbound status, blockers). Update daily.
• Discrepancy & claims: own short shipments, overages, wrong SKUs, and damage claims vs vendor and vs IQ/carrier; open claims, attach evidence (photos, packing lists, ASNs), chase to credit/replacement, and close the loop in the tracker.
• Quality hold: when IQ or QC flags quality issues, place stock on hold (do not sell.
• In-transit / ETA follow up; track shipments from vendor confirm through carrier/in-transit to warehouse receipt; follow up delayed ETAs
• Compliance / docs: ensure commercial invoices, packing lists, delivery notes, and any import/docs needed for inbound are complete and filed.
Language
English
Nationality
Any
Company Size
1-10
- Accounting / Finance
- Automobile
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- Cleaner / Housekeeper
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- HR / Admin
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- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
- Travel & Hospitality
- Others
- Jobs Wanted
- Electronics
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- Business & Industrial
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- Cameras & Imaging
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- Pets
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- Music
- Free Stuff
- Lost/Found
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- Furniture, Home & Garden
- Mobile Phones & Tablets
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