Senior Customer Service
The Fruit Box M.E
Posted 7 hours ago
Job Details
We are currently hiring a Senior Customer Service Executive to lead customer support operations and ensure excellent service delivery across all client interactions.
Job Overview
The Senior Customer Service role is responsible for handling advanced customer inquiries, resolving complex issues, and supporting the customer service team to maintain high satisfaction levels and service quality.
Key Responsibilities
Handle escalated customer complaints and complex inquiries
Provide accurate information and effective solutions to customers
Support and guide junior customer service staff
Maintain strong customer relationships and ensure satisfaction
Monitor service quality and improve response processes
Maintain records of interactions and prepare reports when required
Requirements
Freshers can apply (experience in customer service is an advantage)
Excellent communication and problem-solving skills
Strong leadership and decision-making abilities
Ability to handle pressure and work in a fast-paced environment
Basic computer knowledge (MS Office)
Job Overview
The Senior Customer Service role is responsible for handling advanced customer inquiries, resolving complex issues, and supporting the customer service team to maintain high satisfaction levels and service quality.
Key Responsibilities
Handle escalated customer complaints and complex inquiries
Provide accurate information and effective solutions to customers
Support and guide junior customer service staff
Maintain strong customer relationships and ensure satisfaction
Monitor service quality and improve response processes
Maintain records of interactions and prepare reports when required
Requirements
Freshers can apply (experience in customer service is an advantage)
Excellent communication and problem-solving skills
Strong leadership and decision-making abilities
Ability to handle pressure and work in a fast-paced environment
Basic computer knowledge (MS Office)
Languages
Any
Nationality
Any
Company Size
11-50
Skill
Communication skills
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
- Design
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- Handyman / Technician
- HR / Admin
- Information Technology
- Legal Services
- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
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- Others
- Jobs Wanted
- Electronics
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- Business & Industrial
- Home Appliances
- Sports Equipment
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- Cameras & Imaging
- Jewelry & Watches
- Pets
- Musical Instruments
- Gaming
- Baby Items
- Toys
- Tickets & Vouchers
- Collectibles
- Books
- Music
- Free Stuff
- Lost/Found
- DVDs & Movies
- Furniture, Home & Garden
- Mobile Phones & Tablets
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