Call Center Agent
Confidential
Posted a day ago
Job Details
We are looking for Call Center Agent who is responsible for handling customer interactions by phone, email, chat, or other communication channels while providing excellent service and resolving customer concerns.
Key Responsibilities:
Answer incoming customer calls and respond to inquiries professionally.
Make outbound calls when required for follow-ups, surveys, or sales.
Resolve customer complaints and provide appropriate solutions.
Process orders, returns, cancellations, and account updates.
Provide accurate information about products, services, and company policies.
Document customer interactions and maintain accurate records in the system.
Meet performance targets such as response time, call handling time, and customer satisfaction.
Follow company procedures, scripts, and quality standards.
Maintain customer confidentiality and comply with data protection policies.
For Apply Send your Resume
Key Responsibilities:
Answer incoming customer calls and respond to inquiries professionally.
Make outbound calls when required for follow-ups, surveys, or sales.
Resolve customer complaints and provide appropriate solutions.
Process orders, returns, cancellations, and account updates.
Provide accurate information about products, services, and company policies.
Document customer interactions and maintain accurate records in the system.
Meet performance targets such as response time, call handling time, and customer satisfaction.
Follow company procedures, scripts, and quality standards.
Maintain customer confidentiality and comply with data protection policies.
For Apply Send your Resume
Languages
Any
Nationality
Any
Company Size
201-500
Benefits
As per UAE law
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