Receptionist/Admin Executive
Omniserve
Posted a day ago
Job Details
** ONLY APPLY IF YOU HAVE RELEVANT SKILLS **
This is working for a UK Law Firm and English Language and accent are very important.
Overall Purpose of the Role
The role will involve providing excellent customer service on switchboard dealing with a high number of calls, together with assisting with new client admin duties where necessary to provide effective administrative support to all employees of the company in order to ensure the smooth running of the practice.
Essential to the role is being able to develop the understanding and embrace the concept of “excellent customer service” and the post holder will need to be willing to reach a stage where they are able to offer interim solutions to the client that fall within agreed parameters.
Experience in dealing with switchboard and admin environment is preferred, however it is understood that the post holder will require some training in the areas of data protection, customer service, switchboard post room and new client onboarding. In order to achieve these skills they will undergo internal training. Success does not depend on any prior learning, only the willingness to learn and achieve.
Working in a fast paced and dynamic environment within a growing business. The role holder will primarily play a key part in providing “excellent customer service” when dealing with incoming calls and requests, together with assisting in dealing with internal and external clients and all visitors ensuring excellent first impressions and maintaining a professional image at all times.
Principal accountabilities
Dealing with a high volume of calls
Ensure that all calls are answered in a timely, polite, and professional manner in line with customer service guidelines.
Assessing new client enquiries according to relative vetting criteria.
Transferring calls to the appropriate colleague/department
Manage and maintain customer complaints/issues log arising out of any calls taken
Be an ambassador for the business in promoting an excellent customer experience
Updating details on the company’s electronic case management systems in a message taking capacity only.
Inputting new client matters into the associated case management systems.
Responsible for a task list relating to new client onboarding and case preparation for handover to fee earners and solicitors.
Drafting and actioning of client retainer documents.
File opening and associated duties including conflict and AML searching.
General new client admin duties.
GENERAL
Working towards demanding targets and deadlines
Assisting the Head of New Business to ensure there is an effective working environment for all members of the business.
Supporting the business in general administrative duties including but not limited to trial bundle preparation.
Responsible for completion of conflict searching across business brands
Responsible for completion of requested Anti Money Laundering searches across business brands
Job challenges
Managing a high volume of client calls
Playing an integral part to the capturing of clients and the subsequent conversion of leads.
Providing a quality service to internal & external clients and referrers
Attention to detail and timely responses when undertaking daily duties and tasks
Dealing with a large volume of mail both incoming and outgoing
Job knowledge, Skills & Experience
Excellent telephone manner
Experience in a similar role would be an advantage
Exceptional customer service skills
Good organisational and interpersonal skills
Good written and oral communication skills.
Pay attention to detail
Must have good computer skills with knowledge of the Office Suite (Word, Excel, Outlook)
Be a good ‘People’ person and work well as part of a team.
Flexible approach and able to work with a process orientated team
** THIS JOB IS BEING POSTED A 2ND TIME DO NOT APPLY IF YOU HAVE DONE SO PREVIOUSLY **
This is working for a UK Law Firm and English Language and accent are very important.
Overall Purpose of the Role
The role will involve providing excellent customer service on switchboard dealing with a high number of calls, together with assisting with new client admin duties where necessary to provide effective administrative support to all employees of the company in order to ensure the smooth running of the practice.
Essential to the role is being able to develop the understanding and embrace the concept of “excellent customer service” and the post holder will need to be willing to reach a stage where they are able to offer interim solutions to the client that fall within agreed parameters.
Experience in dealing with switchboard and admin environment is preferred, however it is understood that the post holder will require some training in the areas of data protection, customer service, switchboard post room and new client onboarding. In order to achieve these skills they will undergo internal training. Success does not depend on any prior learning, only the willingness to learn and achieve.
Working in a fast paced and dynamic environment within a growing business. The role holder will primarily play a key part in providing “excellent customer service” when dealing with incoming calls and requests, together with assisting in dealing with internal and external clients and all visitors ensuring excellent first impressions and maintaining a professional image at all times.
Principal accountabilities
Dealing with a high volume of calls
Ensure that all calls are answered in a timely, polite, and professional manner in line with customer service guidelines.
Assessing new client enquiries according to relative vetting criteria.
Transferring calls to the appropriate colleague/department
Manage and maintain customer complaints/issues log arising out of any calls taken
Be an ambassador for the business in promoting an excellent customer experience
Updating details on the company’s electronic case management systems in a message taking capacity only.
Inputting new client matters into the associated case management systems.
Responsible for a task list relating to new client onboarding and case preparation for handover to fee earners and solicitors.
Drafting and actioning of client retainer documents.
File opening and associated duties including conflict and AML searching.
General new client admin duties.
GENERAL
Working towards demanding targets and deadlines
Assisting the Head of New Business to ensure there is an effective working environment for all members of the business.
Supporting the business in general administrative duties including but not limited to trial bundle preparation.
Responsible for completion of conflict searching across business brands
Responsible for completion of requested Anti Money Laundering searches across business brands
Job challenges
Managing a high volume of client calls
Playing an integral part to the capturing of clients and the subsequent conversion of leads.
Providing a quality service to internal & external clients and referrers
Attention to detail and timely responses when undertaking daily duties and tasks
Dealing with a large volume of mail both incoming and outgoing
Job knowledge, Skills & Experience
Excellent telephone manner
Experience in a similar role would be an advantage
Exceptional customer service skills
Good organisational and interpersonal skills
Good written and oral communication skills.
Pay attention to detail
Must have good computer skills with knowledge of the Office Suite (Word, Excel, Outlook)
Be a good ‘People’ person and work well as part of a team.
Flexible approach and able to work with a process orientated team
** THIS JOB IS BEING POSTED A 2ND TIME DO NOT APPLY IF YOU HAVE DONE SO PREVIOUSLY **
Language
English
Nationality
Any
Company Size
1-10
Benefits
Company Visa
Health Insurance
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