Senior Customer Service
Confidential
Posted 3 days ago
Job Details
SENIOR CUSTOMER SERVICE
We are currently hiring a Senior Customer Service Executive to lead customer support operations and ensure excellent service delivery across all client interactions.
Job Overview
The Senior Customer Service role is responsible for handling advanced customer inquiries, resolving complex issues, and supporting the customer service team to maintain high satisfaction levels and service quality.
Key Responsibilities
Handle escalated customer complaints and complex inquiries
Provide accurate information and effective solutions to customers
Support and guide junior customer service staff
Maintain strong customer relationships and ensure satisfaction
Monitor service quality and improve response processes
Maintain records of interactions and prepare reports when required
Requirements
Freshers can apply (experience in customer service is an advantage)
Excellent communication and problem-solving skills
Strong leadership and decision-making abilities
Ability to handle pressure and work in a fast-paced environment
Basic computer knowledge (MS Office)
What We Offer
Competitive salary package
Visa and benefits as per UAE Labor Law
Career growth and leadership opportunities
Professional and supportive work environment
Job Details
Position: Senior Customer Service Executive
Employment Type: Full-Time
Location: UAE
We are currently hiring a Senior Customer Service Executive to lead customer support operations and ensure excellent service delivery across all client interactions.
Job Overview
The Senior Customer Service role is responsible for handling advanced customer inquiries, resolving complex issues, and supporting the customer service team to maintain high satisfaction levels and service quality.
Key Responsibilities
Handle escalated customer complaints and complex inquiries
Provide accurate information and effective solutions to customers
Support and guide junior customer service staff
Maintain strong customer relationships and ensure satisfaction
Monitor service quality and improve response processes
Maintain records of interactions and prepare reports when required
Requirements
Freshers can apply (experience in customer service is an advantage)
Excellent communication and problem-solving skills
Strong leadership and decision-making abilities
Ability to handle pressure and work in a fast-paced environment
Basic computer knowledge (MS Office)
What We Offer
Competitive salary package
Visa and benefits as per UAE Labor Law
Career growth and leadership opportunities
Professional and supportive work environment
Job Details
Position: Senior Customer Service Executive
Employment Type: Full-Time
Location: UAE
Languages
Any
Nationality
Any
Company Size
51-200
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