Inbound Medicare Call Center Representative – Night Shift

Confidential

Negotiable

Al Manara, Dubai, UAE

Full Time

2-5 Years

Any

N/A

Posted a day ago

Job Details

Job Title: Inbound Medicare AWV Call Center Representative – Night Shift

Location: Dubai, UAE
Workplace: On-site – Al Manara
Schedule: Monday–Friday | 5:00 PM – 2:00 AM
Break: 1-hour break included

About the Role

We are hiring confident, well-spoken Call Center Representatives to answer inbound calls from U.S. seniors who have received a letter about their Medicare Annual Wellness Visit.

This is not cold calling. Seniors will call us after receiving a notice, and your job is to answer their questions, explain the Annual Wellness Visit clearly, help them feel comfortable, and enter their information accurately into the system.

You must be very comfortable speaking with Americans over the phone, especially elderly patients. We are looking for people who are confident, warm, patient, and able to guide the call from start to finish.

A perfect accent is not required. What matters most is that you speak clear English, sound confident, understand how to speak with U.S. seniors, and can professionally complete the intake process.

Working Hours & Benefits
Shift: 5:00 PM – 2:00 AM
Schedule: Monday–Friday
1-hour break included
One meal provided in the office
Company-provided transportation home at 2:00 AM
Office-based role in Al Manara, Dubai
Applicants must arrive independently by 5:00 PM
Public transportation is available nearby
Key Responsibilities
Answer inbound calls from U.S. seniors
Explain what the Medicare Annual Wellness Visit is using approved scripts
Answer common questions about the AWV, including cost, purpose, eligibility, and what happens during the visit
Reassure patients who are unsure or concerned about whether the letter is legitimate
Collect and enter patient information accurately into the system
Schedule or route the patient for the next step when required
Keep the call professional, calm, and easy for elderly patients to understand
Follow scripts, workflows, and compliance guidelines
Document each call clearly and accurately
Maintain strict confidentiality and professionalism at all times
Requirements
Strong spoken English
Confident phone voice and clear communication skills
Comfortable speaking with U.S. seniors
Able to explain information simply and patiently
Able to keep control of the call without sounding rushed or rude
Good listening skills and attention to detail
Prior call center, healthcare support, customer service, or appointment-setting experience preferred
Able to work evening/night shifts consistently
Reliable, professional, and accurate with data entry
Comfortable using call center systems and AI voice clarity tools
Ideal Candidate

The ideal candidate is confident, calm, and friendly on the phone. You do not need a perfect American accent, but you must be easy to understand and able to speak naturally with U.S. seniors.

You should be able to answer questions using a script, handle hesitation, reassure callers, enter information correctly, and guide the caller through the process until the call is completed.

Languages

Any

Nationality

Any

Company Size

11-50