Help Desk Officer
Confidential
Posted 2 days ago
Job Details
We are seeking a patient and technically capable Help Desk Officer to provide first-line IT support to staff and keep everyday systems running without disruption. Reporting to the IT Manager or IT Support Supervisor, the successful candidate will be the first point of contact for technical problems, resolving what can be fixed quickly and routing the rest to the right team with clear information.
The core of the role is first-line issue resolution. The Help Desk Officer receives support requests by phone, email, chat, or ticketing portal, and diagnoses problems with computers, printers, email, network access, software, and business applications. Common issues such as password resets, account lockouts, software installation, printer faults, and connectivity problems are resolved directly. Each request is acknowledged promptly, and users are kept informed of progress instead of being left waiting without an update.
The core of the role is first-line issue resolution. The Help Desk Officer receives support requests by phone, email, chat, or ticketing portal, and diagnoses problems with computers, printers, email, network access, software, and business applications. Common issues such as password resets, account lockouts, software installation, printer faults, and connectivity problems are resolved directly. Each request is acknowledged promptly, and users are kept informed of progress instead of being left waiting without an update.
Languages
Any
Nationality
Any
Company Size
51-200
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