Job Details
We are seeking a persuasive and resilient Telesales Agent to generate sales and build customer relationships entirely over the phone. Reporting to the Telesales Supervisor or Sales Manager, the successful candidate will manage a high volume of outbound and inbound calls, converting conversations into confirmed sales while maintaining accurate records of every interaction.
The core of the role is outbound calling and conversion. The Telesales Agent works through assigned call lists or leads, introducing products or services confidently, identifying customer needs through good questioning, and presenting the offer in a way that fits what the customer actually wants rather than reciting a fixed script regardless of response. Objections around price, timing, or need are handled calmly and persuasively, and the agent moves the conversation toward a close rather than letting it drift into a vague "maybe later."