Customer Service Representative

Confidential

AED 4,000 - 5,999 per month

Bur Dubai, Dubai, UAE

Full Time

0-1 Years

Any

High-School / Secondary

Posted 18 hours ago

Job Details

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints efficiently and escalate issues when necessary
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure their issues are resolved
• Assist in processing orders, forms, applications, and requests
• Collaborate with internal departments to improve customer experience
• Meet performance targets and maintain service quality standards
Requirements:
• Proven experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle difficult situations with patience and professionalism
• Basic computer skills and familiarity with CRM systems
• Good problem-solving abilities
• Ability to work in a fast-paced environment

Qualifications:
• High school diploma or equivalent (Bachelor’s degree preferred)
• Fluency in English (additional languages are an advantage)

Skills:
• Communication skills
• Active listening
• Time management
• Conflict resolution
• Teamwork

Languages

Any

Nationality

Any

Company Size

11-50