Job Details
# Commis II – Kitchen and Dispatch
## Role Overview
We are seeking a dedicated, reliable, and enthusiastic **Commis II – Kitchen and Dispatch** to join our catering operations in Dubai.
The successful candidate will support food preparation, cooking, portioning, packing, and kitchen hygiene under the supervision of the Chef de Partie and senior kitchen staff.
The employee will also be an active member of the daily dispatch operation. This includes checking orders, organizing meals by nursery and delivery route, loading delivery vehicles, accompanying deliveries, and handing over meals to nurseries and other client locations.
The employee must strictly follow the company’s approved **HACCP procedures, food-safety management system, standard operating procedures, and all applicable Dubai Municipality food-safety and hygiene requirements**.
The candidate must be flexible and willing to work early-morning, daytime, evening, and night shifts, including weekends and public holidays.
## Key Responsibilities
### Food Preparation and Cooking
* Prepare ingredients by washing, peeling, cutting, chopping, measuring, and portioning food items.
* Assist in preparing and cooking menu items according to approved recipes, production plans, and instructions from senior chefs.
* Prepare basic dishes, sauces, sides, and other food components as assigned.
* Follow approved recipes, portion sizes, cooking temperatures, presentation standards, and food-quality requirements.
* Support the Chef de Partie and other kitchen staff during cooking, portioning, packing, and service preparation.
* Ensure food is prepared accurately and within the required production timelines.
* Minimize food waste by following proper preparation, portioning, storage, and stock-rotation procedures.
* Use separate equipment and utensils where required to prevent cross-contamination and allergen exposure.
### Dispatch Operations
* Participate in the daily dispatch of meals to nurseries and other client locations.
* Check meal quantities against production sheets, packing lists, delivery schedules, and customer requirements.
* Organize packed meals according to nursery, branch, delivery route, meal type, dietary requirement, and delivery time.
* Verify labels, quantities, package types, allergens, special dietary requirements, and delivery destinations before dispatch.
* Ensure that no meals, side items, documents, or delivery materials are missing before vehicles leave the facility.
* Coordinate with the kitchen, packing team, drivers, and supervisors to resolve shortages or discrepancies.
* Assist with loading meals, insulated delivery boxes, equipment, and supplies into delivery vehicles.
* Ensure food is protected from contamination and maintained within the required temperature limits during holding, dispatch, and transportation.
* Complete dispatch checklists, temperature records, handover documents, and other required records.
* Immediately report missing meals, damaged packaging, incorrect labels, temperature deviations, delays, or other discrepancies.
### Delivery Responsibilities
* Accompany delivery drivers and assist with deliveries to nurseries and other customer locations.
* Assist with unloading and the safe handover of meals at each delivery location.
* Verify delivered quantities with the receiving representative.
* Obtain signatures, delivery acknowledgements, or proof of delivery where required.
* Communicate professionally and respectfully with nursery staff, customers, drivers, and other external parties.
* Report rejected deliveries, shortages, delays, access issues, damaged items, temperature concerns, or customer complaints to the supervisor.
* Ensure delivery boxes, equipment, documents, and returned items are collected and returned to the facility when required.
* Follow assigned delivery routes and schedules to ensure meals arrive safely and on time.
* Maintain hygiene and food-safety standards throughout the delivery process.
### HACCP, Food Safety and Dubai Municipality Compliance
* Follow the company’s approved HACCP plan, food-safety procedures, work instructions, and standard operating procedures at all times.
* Comply with all applicable Dubai Municipality requirements relating to food preparation, storage, handling, hygiene, transportation, and documentation.
* Understand and follow the critical control points and operational controls relevant to the assigned work area.
* Monitor and record food temperatures during receiving, preparation, cooking, cooling, reheating, hot holding, cold holding, packing, and dispatch, as applicable.
* Immediately report any temperature deviation, contamination risk, damaged packaging, pest activity, equipment malfunction, or other food-safety concern.
* Follow correct procedures for corrective action whenever a food-safety limit or operational standard is not met.
* Maintain full traceability by ensuring food, labels, production records, temperature records, and dispatch documents are completed accurately.
* Follow approved procedures for food sampling, retention samples, labelling, date coding, expiry control, and batch identification.
* Comply with allergen-management procedures and take all necessary precautions to prevent allergen cross-contact.
* Follow approved cleaning and sanitization schedules and use cleaning chemicals safely and according to instructions.
* Cooperate fully during Dubai Municipality inspections, internal audits, external audits, and HACCP verification activities.
* Attend required food-safety, hygiene, HACCP, allergen-awareness, and occupational-safety training.
### Kitchen Hygiene and Personal Hygiene
* Maintain a clean, hygienic, and organized workstation at all times.
* Wash and sanitize hands according to the required procedure and at the required frequency.
* Wear the prescribed clean uniform, hair covering, safety footwear, gloves, and other personal protective equipment where required.
* Inform the supervisor immediately of any illness, injury, skin infection, vomiting, diarrhoea, fever, or other condition that may create a food-safety risk.
* Follow rules regarding jewellery, personal belongings, mobile phones, eating, drinking, and smoking in food-handling areas.
* Ensure food is properly covered, labelled, stored, and protected from contamination.
* Follow FIFO and FEFO stock-rotation procedures.
* Prevent cross-contamination between raw, cooked, ready-to-eat, allergen-containing, and non-allergen foods.
* Participate in daily cleaning, closing procedures, equipment cleaning, and scheduled deep-cleaning activities.
* Clean and sanitize dispatch boxes, trolleys, containers, utensils, and delivery equipment.
* Report equipment damage, maintenance requirements, food-safety concerns, pest activity, or unsafe working conditions immediately.
### Inventory, Receiving and Storage
* Assist in receiving food, packaging, and kitchen supplies.
* Check delivered items for quantity, quality, temperature, expiry date, packaging condition, and visible damage.
* Reject or isolate items that do not meet approved receiving standards and report them to the supervisor.
* Store food and supplies in the correct designated areas and at the required temperatures.
* Separate raw, cooked, ready-to-eat, chemical, allergen, and non-food items according to food-safety requirements.
* Monitor stock levels and report shortages, discrepancies, expired items, damaged products, or incorrect deliveries.
* Assist with stock counts and inventory checks.
* Ensure packaging, labels, delivery materials, and dispatch supplies are available before daily operations begin.
### Teamwork and Operational Support
* Work closely with chefs, kitchen assistants, packers, dispatch staff, drivers, and supervisors.
* Communicate clearly regarding production status, missing items, delivery requirements, food-safety concerns, delays, and operational issues.
* Move between kitchen, packing, dispatch, and delivery duties according to the daily operational schedule.
* Follow instructions from supervisors and complete assigned duties accurately and efficiently.
* Support other kitchen and operational sections when required.
* Maintain a positive, respectful, disciplined, and cooperative attitude at work.
### Learning and Development
* Demonstrate a willingness to learn new recipes, cooking methods, food-safety procedures, HACCP controls, dispatch processes, and delivery requirements.
* Respond positively to feedback from senior chefs, supervisors, food-safety personnel, and auditors.
* Develop the skills required to take greater responsibility within the kitchen and dispatch operation.
* Maintain consistent standards of attendance, punctuality, discipline, hygiene, and professional conduct.
## Requirements
* Previous experience as a Commis Chef or in a professional kitchen, catering company, central kitchen, hotel, restaurant, or food-production facility is preferred.
* Experience in food packing, dispatch, logistics, or food-delivery operations is an advantage.
* Basic knowledge of food preparation, cooking techniques, portion control, and kitchen hygiene.
* Basic understanding of HACCP principles, food-safety controls, personal hygiene, allergen management, and cross-contamination prevention.
* Willingness to comply fully with Dubai Municipality food-safety requirements and the company’s approved HACCP procedures.
* Ability to accurately complete temperature records, cleaning records, production documents, dispatch checklists, and delivery documents.
* Ability to check quantities, labels, allergens, delivery documents, and order details accurately.
* Ability to follow recipes, production instructions, dispatch schedules, and standard operating procedures.
* Ability to work efficiently in a fast-paced and high-pressure catering environment.
* Strong attention to detail, cleanliness, food quality, temperature control, and delivery accuracy.
* Good command of English, good communication skills and the ability to work effectively as part of a team.
* Physically capable of standing for extended periods and assisting with lifting, loading, unloading, packing, and deliveries.
* Willingness to work regularly across kitchen preparation, packing, dispatch, and delivery operations.
* Flexibility to work early-morning, daytime, evening, night, weekend, and public-holiday shifts.
* Reliable, punctual, disciplined, and committed to meeting production and delivery schedules.
## Benefits
* Competitive salary package.
* Staff meals and uniforms provided.
* Food-safety, HACCP, and operational training.
* Opportunities for career growth and development.
* Positive, professional, and supportive working environment.
* Practical experience across kitchen production, packing, dispatch, and catering delivery operations.