Service Associate CCU

via Mashreq bank
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Details: Posted on: 11th December 2017

  • Company Name: Mashreq bank
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


To handle and resolve all unstructured and complex customer complaints in an effective and timely manner for all RBG, FIG & CIBG (individuals)
To maintain courteous, proactive and resolution oriented relationship with all interacting units / departments of the bank in order to ensure complete resolution of customer complaints.

Knowledge, Skills and Experience

Should be proactive and customer focused without compromising the bank's interest. Courteous and respectful in communication.
Understanding of complete Retail Banking, cash management, SME, trade finance terminologies, products, processes and systems.
Thorough knowledge of features and benefits of all products and services of the bank and a fast learner.
Working knowledge of all operating systems in the bank (CRM; Banksys; LionSys; Bank Trade Banc25; Symposium etc).
Excellent inter-personal and communication skills (written and oral) with ability to perform as a team player.
Excellent analytical skills to enable resolution of complex problems.
1 - 3 years customer service experience in banking

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