RSA - Technicians
800CarGuru
AED 2,000 - 3,999 per month
Full Time
1-2 Years
N/A
Posted 6 hours ago
Job Details
Job Summary
The RSA Technician is responsible for providing prompt roadside assistance to customers experiencing vehicle breakdowns or emergencies. The role requires diagnosing and resolving common vehicle issues on-site while maintaining high standards of safety, professionalism, and customer service.
Key Responsibilities
Roadside Assistance
Respond promptly to roadside assistance requests assigned through the company system.
Reach customer locations within the required response time.
Diagnose vehicle faults and perform on-site repairs whenever possible.
Carry out battery replacement and jump-start services.
Perform tyre replacement and puncture repairs.
Unlock vehicles when keys are locked inside (where applicable).
Deliver fuel in emergency situations.
Perform minor mechanical and electrical repairs.
Assist in vehicle recovery coordination when repairs cannot be completed on-site.
Customer Service
Communicate professionally with customers.
Clearly explain the diagnosis and work performed.
Maintain a courteous and positive attitude during every interaction.
Ensure customer satisfaction before leaving the service location.
Vehicle & Equipment Management
Maintain the service vehicle in clean and roadworthy condition.
Ensure all tools, diagnostic equipment, spare parts, and consumables are properly stocked.
Report shortages or equipment defects immediately.
Documentation & Reporting
Update job status accurately through the CRM/mobile application.
Upload photographs and service reports as required.
Obtain customer acknowledgement upon job completion.
Report accidents, delays, or customer complaints promptly.
Compliance & Safety
Follow all company SOPs and safety procedures.
Comply with UAE traffic regulations.
Wear the required PPE while performing duties.
Maintain a clean and professional appearance.
The RSA Technician is responsible for providing prompt roadside assistance to customers experiencing vehicle breakdowns or emergencies. The role requires diagnosing and resolving common vehicle issues on-site while maintaining high standards of safety, professionalism, and customer service.
Key Responsibilities
Roadside Assistance
Respond promptly to roadside assistance requests assigned through the company system.
Reach customer locations within the required response time.
Diagnose vehicle faults and perform on-site repairs whenever possible.
Carry out battery replacement and jump-start services.
Perform tyre replacement and puncture repairs.
Unlock vehicles when keys are locked inside (where applicable).
Deliver fuel in emergency situations.
Perform minor mechanical and electrical repairs.
Assist in vehicle recovery coordination when repairs cannot be completed on-site.
Customer Service
Communicate professionally with customers.
Clearly explain the diagnosis and work performed.
Maintain a courteous and positive attitude during every interaction.
Ensure customer satisfaction before leaving the service location.
Vehicle & Equipment Management
Maintain the service vehicle in clean and roadworthy condition.
Ensure all tools, diagnostic equipment, spare parts, and consumables are properly stocked.
Report shortages or equipment defects immediately.
Documentation & Reporting
Update job status accurately through the CRM/mobile application.
Upload photographs and service reports as required.
Obtain customer acknowledgement upon job completion.
Report accidents, delays, or customer complaints promptly.
Compliance & Safety
Follow all company SOPs and safety procedures.
Comply with UAE traffic regulations.
Wear the required PPE while performing duties.
Maintain a clean and professional appearance.
Languages
Any
Nationality
Any
Company Size
51-200
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