Service Advisor Auto Motive -Vehicle

Confidential

AED 2,000 - 3,999 per month

Jebel Ali, Dubai, UAE

Full Time

2-5 Years

High-School / Secondary

Posted a day ago

Job Details

1. Greeting and Initial Customer Interaction

• Welcome customers promptly and professionally.
• Listen to their vehicle concerns and record relevant details.
• Establish trust and ensure they feel valued from the start.

2. Gathering Vehicle Information

• Collect key information, such as vehicle make, model, year, mileage, and registration.
• Confirm service history, noting any previous repairs or ongoing issues.
• Check vehicle inventory, scratches, fuel lever etc.

3. Diagnosing Customer Concerns

• Ask detailed questions to understand symptoms and any recent changes in the vehicle's performance.
• If necessary, perform a preliminary inspection with the customer to better understand the issue.

4. Explaining Services and Estimation preparation

• Discuss recommended services or repairs and explain why each is necessary.
• Provide Estimation and expected delivery times.
• Obtain customer approval for the estimated services and costs.

5. Make a WIP and Coordinate with Supervisor

• Brief supervisor on the specific issues and approved repairs.
• Clarify any customer-provided details that could help in diagnosis and repair.
• Provide updates on timelines and parts availability to ensure efficiency.

6. Updating Customers on Repair Status

• Keep customers informed of any new issues discovered during inspection or repair.
• If additional work is required, explain the details and get their consent for further repairs.
• Provide realistic time updates if delays occur.

7. Quality Check and Vehicle Inspection

• After repairs are completed, verify that all work is done to the required standards.
• Perform a final inspection of the vehicle, focusing on the areas addressed in service.
• Ensure the vehicle is clean and presentable before delivery to the customer.

8. Preparing Invoices and Documentation

• Compile an itemized bill that reflects labor, parts, and any additional charges.
• Review the invoice with the customer, ensuring they understand all charges.

9. Customer Handover

• Walk the customer through the repairs and address any questions or concerns.
• Provide recommendations for future maintenance and answer any service-related inquiries.
• Encourage feedback to improve service quality.

10. Following Up Post-Service

• Contact the customer within a few days of the service to ensure satisfaction.
• Address any remaining questions or issues they may have experienced post-service.

Required Qualifications:
• Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech
• Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE or GCC
• Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements
• Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software
• Valid UAE Driver's License (Preferable ): Must be able to test drive vehicles,

Language

English, Hindi

Nationality

Pakistani, Sri Lankan, Indian

Company Size

11-50

Benefits