service advisor

Confidential

Negotiable

Al Quoz Industrial Area 3, Al Quoz Industrial Area, Al Quoz, Dubai, UAE

Full Time

2-5 Years

High-School / Secondary

Posted a day ago

Job Details

Join a well-established automotive garage in Al Quoz, Dubai!

We are looking for a customer-focused Service Advisor to manage the complete repair journey of our customers’ vehicles, from initial reception to final delivery.

Key Responsibilities:

Manage customer relationships and understand their vehicle concerns.

Have a basic technical understanding of vehicle problems and be able to identify potential issues during the initial assessment, without relying entirely on the head technician to diagnose every concern.

Prepare quotations and obtain customer approvals.

Coordinate with the purchasing department to source and arrange spare parts.

Liaise with technicians, monitor repair progress, and ensure timely completion.

Keep customers informed throughout the repair process.

Coordinate quality checks and vehicle handovers.

Requirements:

Previous experience as an Automotive Service Advisor or in a similar workshop role.

Good general knowledge of automotive systems, common faults, and repair procedures.

Strong communication, customer service, and organizational skills.

Ability to coordinate multiple jobs and take ownership of each vehicle from start to finish.

Proactive, practical, and capable of working independently.

Location: Al Quoz 3, Dubai

We are looking for someone who combines customer service skills with practical automotive knowledge and can keep the entire repair process running smoothly.

Language

English

Nationality

Any

Company Size

11-50

Benefits